Hilton Garden Inn Naperville/Warrenville

This property was very clean upon arrival and I’ve stayed here before however I don’t think they had enough help because no one ever came to clean my room.

Did not know it was “pet friendly”. Our room smelled like cat urine. We came in late, exhausted, thought it smelled. Had to do a quick change and had to leave. Came back and yes it was it there. We were so tired we thought we’d get used to it. We didn’t. Had to leave by 7 am. Mentioned it on the way out. The gal at the desk was very apologetic and told us we could have changed rooms. Also offered us breakfast, which we didn’t have time for. We are not ones to complain, but, this time we should have said something right away…

Easy check in, quiet, clean and comfortable rooms.

Delightful

Very decent price and quiet place to stay a night

Awesome

We were required to pay approximately $19 extra to get a barrier free room. The room we were assigned was a typical room that was the same as every other room except it had some kind of assistive unlocking for the room door and it had a shower in the bathroom. I have had cancer of the spine resulting in nerve damage in my legs making it difficult to rise from a typical toilet without proper grab bars. The toilet in our room was not at an ADA approved height and it had no grab bars. The shower was nice but again did not meet ADA requirements and had no usable grab bars. Clearances and mounting height throughout the room did not meet barrier free standards. We might have accepted inadequacies, but I was insulted to have to pay extra for a "barrier free" room when in all aspects this was a typical room with a shower instead of bathtub. Hilton Garden Inns should be ashamed of this type of facility/service.

Good

We would have liked fresh towels every day.