Hilton Garden Inn Naperville/Warrenville

Location was great for my event staff helpful and room was clean

The stay was awful, pool was dirty, breakfast was awful silverware was not clean, toliets didnt work, tub would not drain. Cigarette butts all over dog area. They staff was rude and poorly trained. Over charged for incompetence management. I travel all the time and have never been so disgusted by a hotel. I stay at many Hilton Garden inn and usually brag on them but not this one. Hilton i feel has a great brand this is not up to par at all. Find a different hotel if you can.

Bryan at the front desk was great. Friendly and helpful. He is a great asset to the Hilton family. The property is clean and smells great.

Was not a great experience!

Fully booked night because of a wedding, had one guy up at the front. Room smelled like cat pee and because of wedding, no other rooms were available. A concentrated spray was done throughput the room which only resulted in a headache. After Expedia tried to contact them, nothing was done. Extremely disappointed since I splurged for a "nicer" stay.

location

The rooms smelled like B O. Bathtub in the shower was small and Angeled in so was very uncomfortable standing in shower.

During my recent stay at the Hilton Hotel, I was disappointed with the condition of my room (Room 229). Upon arrival, I noticed several cleanliness issues that fell short of the standard I’ve come to expect from the Hilton brand. There were food wrappers left on the TV stand, hairs on the desk, and noticeably dirty carpeting. These oversights gave the room an unkempt feel that impacted my overall comfort. Given the premium price point, I expected a higher level of care and attention to detail. In fact, I’ve had significantly better experiences at competitor hotels for a much lower rate. While the front desk staff was courteous and the common areas were well maintained, the condition of the room unfortunately overshadowed the rest of the stay. Hilton typically provides reliable quality, and I hope this was an isolated lapse. That said, consistency in room cleanliness is essential, and I would urge management to review housekeeping standards to ensure all guests receive the level of experience they’re paying for.