JOIA Rose Hall by Iberostar - Adults Only - All Inclusive

Just spent 11 days at this property. myself and my wife were celebrating so we booked the top of the spec Oceanfront butler suite. Very dissapointing as they tried fobbing us off with a lessed suite,than we had requestd. Tired property that has seen better days. staff were polite for the most part. Biggest issue for us was the food, unbelieveably poor quality and mostly cold. we ended up eating at another property that was just as bad. all three sister properties were catogarized 5 star. 3.5 to 4 at best. Charging top rate for miserable product. Will not go back to this location again. We should have looked more carefully at the reviews. stay clear.

This is a great resort. Very clean. Maintenance staff are always working, especially after the hurricane. Staff are attentive and friendly. Did not meet one rude staff. The food was great 98% of the time. We did order a late night pizza and it was not edible. Steak house gave us a hard time to enter even though there were only 6 tables occupied. Had to wait an hour. Pools were at 27oC. A bit cool, maybe the time of year. Beach wan clean and had no sea weed. Staff was very appreciative of the extra tips. Went to a few local shops. Prices are very expensive in Jamaica. Felt very safe. My biggest negative is the music on site is extremely boring. It’s like having elevator music in the background all day.

Experience started off bad being booked in the incorrect hotel but Glen saved the Experience and took it to a new level. Genuine soul who went to the absolute limit to make the experience a good one.

Great customer service! Nadkia in guest services went above and beyond to help me! She was able to make my friends 20th anniversary special for them !

Iberostar Rose Hall is now open and running with its familiar hospitality and flair for excellence. The staff are friendly and attentive without being intrusive. I visited from December 13th to 19th. A winter getaway that was as enjoyable as imaginable. Will be visiting again.

The beach was just as expected. Beautiful sand and turquoise water. Most of the staff were very pleasant and welcoming. We have always loved the JOIA Iberostar breakfast buffets. And all breakfast was good, but the music was way too loud every morning during breakfast. It seems to be a pattern in JOIA Rose Hall as the music in the lobby bar is also way too loud every night. It was most difficult to carry a conversation with friends due to the loudness of the music. I have tried to ask the DJ to turn down the music, but the DJ would turn it down for 5 min, and then turn it back up. Highlights for us were the butlers (Ralston; Rennardo; Gary) for our suite. They were always attentive, available, pleasant, and go out of their way to make our stay most comfortable. Our housekeeper, Sharon, was amazing. So hardworking, thoughtful and reliable. One negative experience during our stay was the Italian restaurant reservation. We waited an hour for our table because the hostess had forgotten about us. It was 9pm before we could get into the restaurant to have our dinner, and we were starving.

Ralston and Gary were wonderful butlers and they helped with room service, making a bath, ironing etc. Not to mentioned, Barrington is a guest service and gets you all check in with a smile. My vacation was very enjoyable. I would highly recommend JOIA. Their top tier staffs definitely takes it for the win.

My stay at Iberostar JOIA Club was incredible, but what truly made it unforgettable was the service — especially from Donovan, Mellissa and Shellisa. From the moment we arrived, we were treated with warmth, professionalism, and kindness. The entertainment Crew- Angel and Twinkle ⭐️ are super stars. The concierge at the club were all so efficient especially Britney. The Butler Devon and my ambassador Valentine always went above and beyond to make sure I was happy. Every interaction was amazing just too many names to list. They all remembered small details, made everything feel effortless, and consistently made us feel welcomed and taken care of. The food was outstanding and I’m a very picky eater. The Italian restaurant was my favourite. Because of all of them, we’re already talking about coming back in a few months — and recommending Iberostar JOIA to everyone we know.

We love Iberostar in Jamaica, everything is perfect, customer service is amazing, food is exquisite, beach is great, in general this hotel is our favorite one. We visited it many times. We just came back and we will go again in February and again in March. The people is extremely friendly and welcoming. We recommend this hotel. Not regrets

We just spent an absolutely glorious 6 days at JOIA and hope to go back again in the future. We had booked a partial ocean view room, but upon arrival, they upgraded us to an ocean *front* room with a butler! The view was breathtaking. The hotel staff were all outstanding, so professional and kind and friendly. Our butlers Rushane and Jaime were particularly excellent and went above and beyond. The property itself is beautiful, clean, nicely landscaped, and well-maintained. We loved the food - there is a mix of à la carte restaurants and buffet restaurants on the resort. We usually have modest expectations for buffets, but these were the best buffets we have ever experienced. Honestly pretty fancy! The beach was gorgeous and the pool was also lovely, although slightly chilly. There’s a swim up bar, of course :) The hotel provides sunscreen at the towel stand! I appreciated how quiet and laid back the vibe was, overall. I am not here for the club, I am here to read novels and gaze at the ocean! The music did get a little loud late in the day and I wish it had not. I always want the music at resorts to be less loud, but that might be an unusual preference of mine. It was not a big deal. A couple of pro tips: - Bring more cash USD than you think you need for tipping the staff. At other resorts I’ve stayed at in Jamaica, it was easy to withdraw extra cash from an ATM and make change for small bills at reception. Here, the ATM was out of order the whole time we were there, and as a result, the reception desk was often short on cash. We wanted to be tipping all the staff for doing such a great job! - Show up on the earlier side (by about 7pm) for dinner in order to avoid a long wait for a table at the à la carte restaurants. The only one that takes reservations is the Japanese hibachi restaurant, otherwise it’s first come, first served.