JOIA Rose Hall by Iberostar - Adults Only - All Inclusive

All staff are very friendly especially at the guest services who answered all our questions. Basiene the Guest Services Manager was amazing, so too Taneil, Sue-Yen among others. We will definately return and we hope to see them all when we return

We had an amazing experience! Highly recommend to anyone who is looking to travel to Jamaica! Thank you JOIA for the chance to stay with you.

Beachfront bliss. It was far enough away from other resorts to feel like paradise. We came with a large group of family and having the butlers was absolutely crucial. Alaine, Andre, and Travis were so helpful for us to get seats all together and make our stay fantastic. The rooms were clean and really nice. It was fairly quiet and I loved that we were able to go to other resorts in the complex if we wanted a more party atmosphere.

Andre, Alain, and Travis were our butlers, and they were fantastic! Helped with getting into restaurants and saving spots by the pool for us. Room service was phenomenal, and the overall experience was amazing. Would definitely come back here again.

We had the best butlers you could ask for they meet all of our needs and wants thank you Alain,Andre,and Travis. Valentine is our prestige representative and he is right there before you even need him. Barrington is a guest service and gets you checked in with a smile and hug. Gary was my husbands favorite bar tender ready to make your favorite drink with a smile and to make you laugh. I can’t say enough good about all the staff they are all friendly and amazing I just wish I could name every one of them.

Loved the hotel and rooms. Canlsino wasn't what we expected and the spa wasn't working due to the storm. The entertainment and food was fabulous. The service was awesome as well as the drinks and bar tenders. Need a true sports bar for watching games.

Ambiance great. Stars taken off because I got burned during breakfast on the back of my hand when taking out the spoon. Signs NEED to be posted that top glass is hot and not left for chance. It takes one person for a need to be in place. Also, DISAPPOINTED that the bag with the towels was not complimentary. The FACT that I spent a pretty penny for this resort there could have been a complimentary gift. Finally, I noticed we were NEVER offered or asked if we wanted anything to drink. Water was only given BUT other tables had drinks. Minor but still major if I spent money for a five star experience. Really not so sure if I would visit again.

JOIA is for couples only (max 2 people per room), with a spacious bathroom (garden tub, shower, two sinks, toilet), decorated sleeping area, relaxing sitting area, and furnished balcony (couch and hanging loveseat). Mini bar frig is well stocked with sodas, juices, beer, and wine. Snacks (chips/pretzels) and coffee maker are provided. Housekeeping restocks these items every day or so; you can also call for more glass bottles of water. This is an all-inclusive resort with restaurants, bars, and even a coffee shop (open 6am-10pm?). Room service is available, but we didn't use it. Staff is very friendly and helpful. The long stretch of beach is nice for walking. You can also visit Iberostar Selection Suites next door for meals, bars, and entertainment; you can use the interior hallway to walk between the hotels. (Note: Iberostar Waves is also open, but still undergoing renovations in some areas due to hurricane damage.) One new feature to JOIA (since our last stay a few years ago) was having the room key sensor on our wristbands! (No misplacing the room keys anymore!) Overall it seems the JOIA hotel fared well after Hurricane Melissa (October 28). Many of the staff sustained damage to their homes and extended family's homes. Please consider booking at this resort for a very enjoyable experience and also to support the employees/staff in their hurricane recovery.

This was my 9th year and my second time this year back to JOIA Iberostar Montego Bay Jamaica. I am never disappointed, except when I have to leave. It literally breaks my heart every time. I am a member at Iberostar, but even before my membership, my service has always been exceptional. Because I am woman that comes alone (even when meeting my significant other there), I am alone, and the protection, safety, care, watch, love and hospitality makes me feel like the safest woman on the planet. My care starts one week out from my Prestige Concierge Team Deirdran who makes all of my arrangements even before my feet touch the resort. She checks me, and schedules me for an amazing week. My Butlers, Gary, Ralston, Rennardo and Rohan, let nothing go untouched from the start of my morning to the activities throughout the day, and even my in room courtesies. Every day they make my BIRTHDAY! ALWAYS A SURPRISE! My Ambassador Valentine is the absolute best. He never lets me want for anything, and makes everything happen for me to pamper, cater, lavish and make me feel like the most special person in the world. He never not smiles, he is never not pleasant, and he never not goes out of his way to answer my questions and make sure that I am smiling. My Team at Iberostar, including my Member Services Manager Marsha-Lee, my beach concierge Melissa, Donovan and Shelisha, AND THE CHEF (DELICIOUS) truly know me. I am family. They are family and I LOVE MY IBEROSTAR FAMILY. This resort is amazing to me, and for all that they have come through, they let nothing go by the wayside and went above and beyond to give their level of excellence. Me and my boo had an amazing time, and met amazing people that added value to my life! I have made friends for life from all over the world! No regrets. See you in July for my 50th!

Great facilities. Excellent people and service. Donovan at the Prestige area at the beach is exceptionally caring and attentive. Same with Valentine, Tanya, Berris and Devon at the Prestige Lounge. Only slight negatives would be the muddy/weedy water at the beach. Food selection and quality 7/10.