TRS Turquesa Hotel - Adults Only - All Inclusive

Room maid was excellent. Staff customer service needs improvements, staff was not helpful in providing options and often times did not know the answers to entertainment options, did not find out that they had a mini golf until our last day there. They never promoted it nor mentioned it. restaurants advertised were 15 and only 5 were actually opened. I expected better service for a hotel that was highly rated. They seemed to be more interested in selling a timeshare/vacation club membership more than providing a feel good experience. I wouldn't go there again. They need to be honest with their guest and improve the experience you pay for. And when i booked the place there was no mention about restaurants closed and about remodeling going on. Dissatisfied overall by the administration.

Norielis (our butler) and Dahiana (server in the premium areas at the pool and beach) were wonderful! Responsive and friendly. Five stars for both of them. The service at the restaurants weren’t as great. We frequently had to ask for water at restaurants and the hostess at La Boheme was unfriendly. The resort was clean but showed its age and could use an update. Especially in the rooms. The massages were amazing! The spa did have a few things not working so if you’re interested in doing the hydrotherapy, make sure it has everything you want working. The romantic dinner was great until they started playing loud dance music halfway through. We also got soaked from the waves Favorite food: food truck near swim up rooms and La boheme (French onion soup, fondue, and crepe Suzette) Overall, we would rate the hotel an 8/10. Our butler made the stay stress free for us and we are extremely thankful for her.

Rodney was the best butler! He checked in with us everyday and would come to the different areas to find us to make sure we were good and if we needed anything.

Customer service was very poor our room got water from the ceiling and flooded the floor and with no power for 35 minutes couldn’t call anyone to help the phone was not working and next morning we went to the customer service talk to the manager he said nothing we can do about. I paid extra for the upgrade to our room and I just wanted to return my upgrade money which was not at the extendedo of the room which has water leak and the ceiling falling. The customer service said we don’t care it happens and we have no one to help us the way it should have been done. We had to fight.to get tow days re reimburse. The customer service is very terrible and they not trained properly to help the customers.

Staff at this location goes above and beyond to ensure you have a wonderful stay. Especially Ray who was very attentive and made the experience seamless by helping with all reservations, transportation and making sure I was relaxed and content.

It was great place to stay and relax.

Excelente

Outstanding service property wide.

Staff was incredible especially Norelis, our butler, who went above and beyond!

Overall pretty good. One of the adult only pools was closed for renovations. The other pool was only open until 7 so no late night swimming. That was kind of a bummer. There are umbrellas by many of the poolside loungers, but not all. There was lots of space that was shaded by the beach. Room was nice. Food was fine. The hibachi a la cart was the best restaurant. Some of the activities were randomly cancelled, like the cooking class. Bartenders were knowledgeable about a lot of different drinks. The bingo is a must! The palladium rewards guy was pushy. He presented it as a welcome breakfast and property tour. We overslept and missed it. That evening another couple told us that it’s a timeshare presentation, so we were glad we missed it. The next day he saw us in the lobby and complained that we never followed up with him and said we were rude. It was a weird interaction.