TRS Turquesa Hotel - Adults Only - All Inclusive

The property might be old but it’s definitely dirty. I had higher expectations for a 5 star adult only high end resort. We found a live cockroach in the sofa. They left us welcome chocolates which had 100s of ants crawling all over it. I leave my toiletries at the basin and there are small bugs all over it. Some changed sheets has dark dirt marks on it. On the third day, there were no hot water for an entire afternoon. Staff was friendly but response is slow. They have this personal butler service which you can directly WhatsApp for request which I appreciate. However, the response is sparse. We’ve asked for a blanket because the housekeeper took it away during cleaning and didn’t give us one. It took over 2 hours and 5 text to get it and we were waiting for it to go to sleep. You can’t talk to housekeeping directly, it has to go through the butler and when they are not responsive, you don’t get anything. An entire part of the hotel was just closed for renovations. 5 restaurants are not available including a sports bar and the children’s activity room. The food seems great with awesome variety. But I got food poisoning the 6th day so I can’t even give a positive comment for that. And I have been careful with what I eat. I avoided eating anything raw or even have salad because I was worried about the water used to wash the vegetables. I drank only bottled water. But I still got sick. I’ve been to many Mexican resorts and not have an issue with food.

Amazing staff

Butler Randy was helpful and customer focused attention to detail which made the stay pleasant.

Horrible service overall. Rude and unhelpful staff. Room smelled musty and made everything in the room damp and smell weird. It was not clean. The food was horrible, essentially inedible. Horrible experience.

Sería bueno que la música del hotel se concretara en música del país ya que la persona que van a ese país es buscando la cultura del mismo no tanta música americana es mi criterio

Randy was excellent, quick response for everything. Helped plan an amazing room set up for my girlfriend’s birthday. Everybody was excellent

Edward was excellent. Was an Amazing stay

I highly recommend it. is the best place in Dominican Republic to have vacation and people are so friendly and kind.

Edward was great! He's the best!

My significant other and I enjoyed our holiday at T.R.S. resort only issue is that are not enough electrical outlets in the room. The hospitality and customer service was truly amazing!!