Comfort Inn & Suites Scarborough-Portland

Room was ok. Bed comfortable. Breakfast was disappointing.

The pool was not too cold

The food was cold

The room was ok and had the beds felt clean and well made. Unfortunately the place felt much cheaper than expected.

The facility was ok, but it definitely is plagued with a lot of smokers (not in our room but in other facilities). and there isn't a lot of ventilation so the place has a constant stale smell. The room was ok but the pillows have no support and the air conditioning system is old and either is too cold or too hot. The bathrooms need to be completely revamped. there is no ventilation when a lot of steam or smell in the bathroom. The room was clean, for the most part but the TV was very low quality and i have stayed at much better places for cheaper. The last issue was most concerning - the pool. when we showed up, the room was also musty even for an indoor pool, and the pool was green. Yes Green!! Not enjoyable.

I am going to to start oit with the positives first. The people who worked there were kind and friendly. They loved that our 2 year old was looking through the brochures like an adult. They also had a very nice breakfast area. I usually do not leave negative reviews on things if I did not like it. Because it could just be me. But my entire family was affected and I do not appreciate that. But,I highly suggest if you stay here. Do not stay Room 101 please its also near the laundryroom (not terrible) and on the other side is the "storage room" . Im going to save the worst for last. The room was alright. Nothing fancy. I don't judge if a little ware and tare. But we had no smoke detector. My daughter and her boyfriend wanted to go use the pool and work out area before they closed at 10. Which each area has a sign about rules and hours. They are also old enough to go without supervision. They also know how to act in public. But as they went to go to the pool. A person who I am assuming was the manager on duty. Told my daughter and her boyfriend that they were not allowed. (The time was 9:13pm when they left our room to go down). He said ONLY certain people who stay at the hotel are allowed to use the pool and fitness area until 10. My daughter then said her family is staying in room 101. We did pay. He again said it's only for certain rooms. So she then asked what time is it closed for us? Not rude just curious. They just wanted to take a quick dip. He looks at his watch and said now. That time was 9:27 pm. They then said okay, thank you have a good night. Came back to the room after a few minutes just kind of confused as to what happened. Now comes the worst of it. First of all, we love a few hours away. We weren't down on vacation. We were there to see a neurologist for my daughter. We had our 2 year with us. My 2 year old, daughter and myself fell asleep. Around 10:30, my toddler woke up SCREAMING. Someone was in the freaking " storage room" knocking and banging on the wall. Where the beds are. I shot up, my husband banged on the wall and shouted for whoever to please stop. They did not and my toddler was still screaming. My husband went out found the manager walking down the hall. Asked him to come to our room and listen. He listened heard my son crying and freaking out because he was woken up and scared. The manger did go in that room and yelled at whoever it was and it was done. But for the entire night until 5 o'clock that next morning. My son could not fall soundly back to sleep. He woke up screaming every 20 minutes. I got a total of 30 minutes of sleep. We will not be staying there again. The kids did not deserve that at all. They now do not want to stay in another hotel after that experience. I sincerely hope they do better the next time someone stays there. Especially with children and respectful teenagers please.

Beds were comfy.

Found cigarette butt by TV, staff are rarely visible. Had 3 towels in a room for 4. Breakfast - orange juice was out, apple juice didnt mix with water. Pool was green. Complimentary water in lobby was empty.

Hotel was not very clean. For example the elevator was dirty and smelled bad. It just felt like things were not cleaned or maintained well. Also, housekeeping entered our room even though we had a do not disturb sign on the door.

I generally do not like to complain but this stay was just ok. Check in was smooth, clerk was friendly and fast. Plenty of free parking, beds were comfy, room pretty clean except I got a cup full of coffee grains when I made the in-room coffee. Past guest opened coffee pods and poured into water chamber, guess they were not familiar how to use but that means the coffee maker is not cleaned between guests. I told 2 of the house keeping staff and they did not seem to speak English and just nodded so I showed them and one proceeded to wash the coffee machine in the bathroom sink...um I think it should have been taken to a kitchen to be cleaned/sanitized properly. Went to breakfast and there were no more eggs at 8 am. Watched as several guest asked staff and were told it would be 3-4 hours to steam more eggs as he held one in his hand showing it's frozen. There were waffles and sausages. Syrup pump was detached and bent so getting syrup was a bit "sticky" Decent place but just need to prepare a little better since free hot breakfast is a selling point and pay better attention to cleansliness of the amenities used for food/drinks in the rooms and dining area.

I never write a review for anything. This hotel seemed like it wasn’t run very well. It also seemed run down when you take a closer look. The lighting in this hotel is horrible, seems like they’re using very old energy efficient bulbs that give off a very unpleasant look. It did appear to be clean. The price was very good too.