TownePlace Suites by Marriott Erie

Nice

The courtyard is beautiful and my husband was thrilled that they have grills available for guests to use.

N/a

Of all the long-stay accommodation hotels in Erie, TownePlace Suites is easily my favorite, compared to others such as Homewood Suites, Candlewood Suites, etc. It was not my first stay here, I stayed before and liked it. This time, as Bonvoy Ambassador Elite I was upgraded to a 2-bedroom suite which was generous. The room was in good condition with full kitchen and some extra equipment available upon request from reception if it was not found in the room. Breakfast at similar hotel brands tend to leave to be desired a bit in general, but at least at this hotel they made some effort with a changing menu every day and some options which differed from the regular boring stuff found everywhere. For example, on some days I saw a bagel sandwich as a hot dish. Other days they had veggie patties. Last but not least, the service was noticeably friendly with greeting from staff every time we left or came back to the hotel. I will probably book this hotel again for our next visit to Erie and I can recommend it to people who have never stayed especially if needing a full kitchen.

Spent a week here and worked from my room. So I really spent a week here…staff was super nice, accommodations were great, breakfast was really good and plentiful. Thanks for creating a comfortable environment for me and my dogs!

The staff members are very nice and the breakfast is ok . Martha H, our breakfast attendant, is the best👍. However, the room is a little small.

During our stay at the hotel while my mother-in-law was in her final days at Saint Vincent Hospital, I encountered a significant issue with the billing. After our departure, I noticed discrepancies between the hotel bill and the charges on my credit card. On July 4, 2025, at 9:00 AM, I reached out to the hotel to address these concerns, but the representative I spoke with was exceedingly condescending and rude, which only heightened my frustration. Not only did he refuse to identify himself, he even warned me about my emotional state and threatened to disconnect the call, which he ultimately did. I sincerely apologize to the Towneplace Suites for any inconvenience I caused you during this difficult time following a significant loss in my family. I now realize billing is such a nonchalant issue at the Towneplace Suites and discrepancies between the printed bill and the charges on my credit card are such a trifling matter. The central issue with this hotel is evident: gold card holders with over 330,000 points may encounter significant challenges when disputing credit card charges. Those affected should be ready for a lack of support from the hotel staff. Despite receiving a bill for a specific amount, guests may find that their credit card is charged a higher figure. This discrepancy often leads to an unproductive dialogue with the hotel, raising concerns about the transparency and reliability of their billing practices. Such experiences prompt serious reflection on the hotel's commitment to customer service and ethical financial dealings. The apparent unwillingness to address billing disputes undermines trust and raises questions about the overall integrity of their operations. I will be informing Marriott of my decision to join the Hilton Honors program. I was pleasantly surprised to discover the exceptional quality of service at Hilton Hotels, especially since my loyalty to Marriott dates back to 1995. I have reached Platinum status twice and Gold status many times in the past. Throughout my experience, I have never encountered a Marriott employee who was rude or disrespectful to customers, who are, after all, the ones contributing to their salaries. It is crucial that the individual in question be reassigned away from customer service responsibilities or dismissed entirely.

Sarah O. is the supervisor 2cnd shift Towneplace , Erie, Pa.. Very proficient, knowledgeable on everything. Nothing is to hard for her to do or help. Larry Timonium , Md.