Myrtle Beach Resort by Beach Vacations

This whole booking/stay was miserable. The app randomly changed the dates of my trip so I spent an hour getting that corrected. Check-in required me to drive 20 minutes each way to get my information packet. Once in the unit, I discovered that there was no handle on the shower. I had to go purchase a pair of pliers in order to shower. Also, the room rate was $45 but there was a “property fee” of $71. The $45 room ended up costing $130. I use hotels.com almost exclusively for lodging and I have never been so disappointed and unhappy!

Stay was so bad I should get my money back. First off I booked a place at the towers. I was never informed that the towers had be condemned and that I was being moved to another building. My stay was for 2 nights and after 1 night we came back to our room to find that the door code had been changed and we were locked out with all our stuff being inside the room. After staying on the phone for a bit we were given another code to get in and was told because I was a late arrival? The only thing I can say good about the place was that the security at the gates were nice people.

Trash was left on deck . It was supposed to have been emptied by previous. Called and nothing. We did not find another bag so had to use grocery store small ones.

Great place to stay!!

My family and I notified the hotel via their contact number located in the app and notified them that I would be arriving after 10pm and I would need late check in instructions. They said okay and sent me an address and a code for the lock box to get my key and information about the room. When I arrived at the location, the lock box did not contain my key. I called and spoke to someone with the company or with Hotels.com and was directed to a different address another 20 minutes away. When I arrived there I successfully unlocked the lockbox and found an envelope with my name on it. I opened it and found NOTHING inside. No key, instructions, or anything else except the location of the hotel and room number. Then at around midnight I tried to contact someone again and I couldn’t reach anyone. My family and I had to wait ALL NIGHT and finally went back to the first location and had to check in with the property management company at 9am! So I had to wait around for about 8 hours in the middle of the night with children after a 4 hour drive just to check in to my room and spend a brief amount of time at the beach until my kids and I were so tired from the night before, we all fell asleep early and completely ruined our Saturday. So we really only had one full day to relax until check out on Monday. We stayed around until that evening to make up for lost time but it really ruined the trip for everyone. The actual room was okay and spacious but the microwave was broken.

The resort required us to drive 17 miles away from the resort to pick up the keys and to return them. Also, the rental office was only open till 5, but you couldn’t check in till 4, so limited hours to get the keys. They then requested we drive back the next day to sign paperwork in order to stay in the condo. We were only they 2 nights and didn’t have a car so the the inconvenience of driving back and forth required way to much time. I would not book this property until they open up a rental office on site or closer by for pick up and drop off

Check in was horrible. Had to go off site about 15 minutes to another facility to check in. Room wasn’t ready by 5pm and when we went to our room it wasn’t cleaned. Their was candy wrappers and toilet paper in the floor. The room was very outdated and the fridge didn’t keep things cold. The resort itself was very nice and tons of things to do. Just disappointed in the check in and cleanliness of our room.

Got to the Renaissance Tower and room was not cleaned from previous rental. Got nothing but recordings when trying to phone myrtle beach vacations. Everyone was done for the weekend. “Pls call back next business day”. Finally got an emergency #. Had to pressure the fella to give me a another rental and got moved to a downgrade 35 min away. A Place At The Beach had no sheets for sofa bed, found smelly blankets in closet that we washed in a dirty wash machine and made do. Wiped up a spill on the floor and the floor was black. We wore shoes the whole time. Sand in bath tub and the master room toilet had previous rental poop smears that we had to clean. Beach was lovely and the location was great. Beware of Myrtle Beach Vacation Rentals. My calls have not been returned and for the pleasure, they haven’t reimbursed me the price difference in the rentals. Do not rent from them!

It was hell to check in, the room was okay, beds extremely uncomfortable, 2 out of 3 tvs we couldn’t get to work, no lock for one of the doors going to the balcony, so much dust on furniture, appliances were really out-dated with some rusted spots, and showers felt like we were going to break thru the floor of the tub while standing in them. I’ve stayed at the Resort many times before, and was looking forward to this weekend trip, and was pretty disappointed with how it started off.

Need to do better