De Vere Latimer Estate

Have stayed at Latimer House once before and I was very disappointed this time. Room in the Mews was small, heating did not work and generally felt very tired and scruffy... one bedside table no PowerPoint for the hairdryer near a mirror etc. For the price I had expected more. I did not realise that the room was in the Mews and not the main house so very disappointed, this is down to third party website and not hotel- my mistake. Staff on check in were friendly and welcoming. Breakfast was lovely. Sadly I won’t be back.

Just a 1 night stay over for work, property met all expectations, one moan no hot water for shower when checked in room at night time....and same again at 6am so 2 freezing cold showers which was disappointing. Bar ran out of basic draught drinks and food very average...but staff in bar excellent especially June

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The location is beautiful and reception staff very friendly. However the room was an accessible room which wasn’t booked, it smelled strongly of cleaning products upon arrival, was smaller than expected for a superior room and bathe room door wide open wasn’t a great sight. The bathroom because it was an accessible room got very wet and wasn’t a pleasant environment, if you woke in the night it was noisy and no discretion. Breakfast was requested in the room and the eggs and toast was cold on arrival. The room was very busy too, every floor board or trolley being pulled felt as if people were on your room with you! A bad nights sleep. Overall very disappointing.

Amazing staff. They really make your stay enjoyable. Will definitely come back again.

Lights didn’t work in the room, bathroom or lamps

Such a beautiful hotel with stunning views. Only slight downside was that on the day we stayed it was 31 degrees and the room was rather hot Would happily stay again though :)

Very poor communication from staff re. food credit and check in/out process, which caused unnecessary hastle. Very hot room with no air con or fan, only ventilation from door which was near to a wedding so very noisy. Bathroom drain blocked, so not ths most hygienic or pleasant.

If staying as part of a conference/event group, I’m sure it would meet expectations. But staying independently, it disappointed. Arrived with several bags. My room was almost as far from reception as it could be, down a long corridor with flights of steps, then up stairs. No offer of help; not even told where the lift was. Overall sense that the staff felt they were doing me a favour by letting me stay there (a smile costs nothing, guys), the restaurant team seemed disinterested. The room itself was a paid-for upgrade, on which basis I’m glad I didn’t stay in the original one. It did have a window, though - just not a very big one (see photo). Conference attendees don’t have a choice. Independent travellers do - I suspect the operation is not geared to the latter.

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