Holiday Inn Casper East-Medical Center by IHG

Everything

Nothing

Was comfortable and next to the interstate.

Great staff and beautiful building. FOOD WAS GREAT AND BAR AREA..

Convenient location, but the breakfast was a meagar choice of only carbs. Disappointing.

Great food!

I returned to the Holiday Inn Casper after staying here two years ago. That earlier visit was disappointing. I decided to give the hotel another chance while in town for two nights. The property, built around 2008, has never been renovated. Unfortunately, the lack of investment shows. Carpets in both public spaces and guestrooms are stained and worn, furniture is scuffed, the pool is in bad shape, and the fitness equipment is several years outdated. By any reasonable measure, the hotel is overdue by seven years for a full renovation. With the property currently up for sale, it seems unlikely any updates will happen soon. That said, my stay was not without positives. Despite the tired condition of the facilities, the hotel was spotless. My room was among the cleaner ones I’ve had in recent memory. Housekeeping provided full service on both days of my stay. Staff were consistently polite and well-intentioned. Breakfast in the restaurant was made-to-order from the menu. As a guest with IHG elite status, I received a complimentary breakfast voucher. The food was good and service was prompt. I also had a glass of wine at the bar, where the chardonnay poured was Chateau Ste. Michelle — a better brand than expected. The bar seemed popular with business travelers, though I cannot comment on the dinner menu. In short, this Holiday Inn desperately needs investment, but the employees are doing their best with an aging product. With new ownership and a much-needed renovation, the hotel has the potential to be significantly better.