Crowne Plaza Beijing International Airport by IHG

Good

Got here around 10am and managed to check in early. Got a welcome drink which i redeemed later in the evening. Also, i was given a fruit platter because im a member of the IHG hotel and im only at the entry level. Requested for a late check out the next day cos my flight was 5pm in the evening. Asked for 3pm check out and they said no problem which is very nice of them. Also they provide shuttle bus to PEK airport. Gym and sauna was OK. Breakfast selection is normal but can be better for the price you paying at this hotel. Nothing much outside the hotel. Only KFC and pizza hut next to the hotel. If you want to eat noodle or rice, you will have to walk around 15 mins to the nearest mall.

I thoroughly enjoyed staying at this property. It is very nearby to the airport just a few minutes drive the staff here is welcoming and also able to meet all requests. Food is easily to be delivered here. I would highly recommend this to any traveler coming to Beijing.

Very friendly and helpful receptionist

Only 10-15 minutes from the International airport (not Daxing). Approximately 45-50 minutes to centre of Beijing and various attractions. I’ve stayed here several times and unfortunately this time was not as good and nowhere near as good as other Crowne Plaza hotels. It was for a large exhibition (about 10 minutes walk away) and yet reception and bar were both undermanned with large queues and long waits – even though they know the dates etc of the exhibitions. Check-in used to be allowed on floor 12 at the Club for Club/Executive room guests. Not anymore and that is now a chore and not what you are paying for. The lounge used to be open for simple breakfasts – at least a coffee – and not anymore so you have to go to the main breakfast restaurant on the ground floor. The lounge now only opens from 14.00 and the complimentary (you are paying for them anyway) food & drink 17.30 to 19.30 only. Food & drink is good in the lounge and the staff very good but it is now limited. Room was good again and exactly that which you’d expect. The safe was already closed & locked so I had to take the long trip to ground floor reception (as no-one is now in the 12th floor Club lounge and the floor I was staying on) to get someone to unlock it for me. So going up & down & up again in the lift is a big pain !!!! A/C worked even though it was between 0 and -6 outside and that is a good thing otherwise the rooms would be too stuffy. Bed good, shower good. But not enough hangers and not enough long hanging space. And no clock (other same/similar rooms had a clock). Room keys – nightmare !!!!! They keep stopping functionality. I had to keep going down to reception to get them reset and even then you had to put the key card into the door or lift multiples times. It was simply a random game of chance. And you MUST use these keycards in the lifts so if yours doesn’t work you either go nowhere or go to whichever floor someone else is going to. This is a BIG problem. The panel of the lift which has the slot for keycards is just a bit too small to properly cover the actual slot and so the keycards can go between the metal cover and the slot so you might think you’ve inserted your card when you haven’t. It’s all a bit naff and typical of people who just ‘Almost’ get things right but fail. Bar – utter, utter farce. An exhibition’s on and they have ONE barman. And the fridge at the bar holding drinks is way too small so this same barman has to keep wandering off somewhere to get more drinks. Then it takes an age to pay or charge to your room as their system is too complex and with too much paperwork. And if you are in a ‘queue’ at the middle or wrong end of the bar then you won’t get served as the till is at the other end and the barman will only serve whoever is in front of him. And this fiasco happened EVERY night. The hotel didn’t have the basic common sense to put an extra barman in there (in the past there would have been at least 3 people working behind the bar). Really, really bad lack or organisation. Breakfast restaurant was OK. Wide selection of foods but not exactly what a western person might want. But OK. However, coffee machine was faulty and would not make hot coffee. IT made coffee but only that which was almost cold. This happened every day. I challenged a guy who asked me how everything was and he said (yes, it’s faulty’. I asked why it had not been repaired or replaced and he just shrugged his shoulders and said he didn’t know. He said to give him 3 minutes and he would make me a hot coffee. Nice man I thought. And then 26 minutes later I had to go and get him again !!!!!!!!!!!! Useless. Sadly just nowhere near as good as it was and nowhere near as good as others and nowhere near the level you’d expect Club to be. And then IHG send me a survey request by e-mail and the e-mail says to use the link when there is NO SUCH LINK !!!! Then you copy & paste it and it DOES NOT TAKE YOU TO THEIR SURVEY !!!!! You couldn’t make it up. Inept.

Last time I spent time there was 2019. To be back after 5 years was nice. Quite happy to see that rooms were restyled. Now they looks more moder and lightful. Restaurant level is also back to quality level people were used tocenjoy up 2016. A good job!

Didn’t know English at all. All the people checking in were using google translate to communicate with the concierge hostess. The carpet in the rooms were dirty with stains. I stayed in tower two and looked pretty beat down.

Exactly what I was looking for.

Great option for a nap and a shower between flights! My airline booked this for me as a complimentary hotel during a 14 hour transit between long-haul flights. I'd contacted the hotel in advance to pre-book the shuttle, and it was ready and waiting for me when I got through to arrivals. Drive to the hotel is around 10-15 minutes. Room was very comfortable, modern and had everything I could need. The blackout curtains were very much appreciated! Staff, service and amenities (such as the lobby bar) were OK, but maybe not quite as polished as I'd hope for from the Crowne Plaza brand. Would happily stay here again as a transit stop between flights in Beijing.

Convenient location, great breakfast, great service and free shuttle to the airport