Ecotel Quinta Regia

The room smelt of damp, hard pillows, cold running water in the shower, staff didn't speak English. A hotel that clearly once was nice but is now run down and needs a refresh. Definitely not worth it's 5 star status, realistically it's more like a 2 star.

Reasonable, room was spacious, restaurant service and food was excellent. Plenty of free on site parking. Large balconies and lush landscaping. Did not use pool or tennis court, but others did. Shower water was only lukewarm, but bearable. Main square is a 10-12 minute walk from the hotel.

Wow just amazing. We stay one night but definitely will come back. Staff very friendly!! They already have our keys for check in!

Easy to get to using google maps and ample parking

Its a beautiful with trees and gardens surrounding the property. The pool and dining is very nice as well. The patio furniture is a little old but does okay for a short term.

Nice hotel on the edge of the city, 10 minutes walking distance from the main plaza and bus station. Very friendly helpful staff. Got me an inhouse COVID test for my flight out. Good cafe for breakfast, did eat lunch or dinner there though the menu liked good. Poor WIFi like most Mexican Hotels. Eco-jungle grounds with birds.

I was pleasantly surprised about this hotel.The gardens are beautiful and I took the time to walk and enjoy them. Breakfast was good and the waiters were very nice.

The property area around the rooms area was clean and nicely kept. The pool area needed a good clean up as it appeared it hadn’t been swept in weeks and the lounge covers were dirty and torn pool was a good temperature but did require a clean

Staff was extremely helpful, informative and friendly. The restaurant was very convenient and was open from 7 am to 1030 PM every day. Very helpful as we arrived quite late in the evening after a long day of travel. Hotel was a little bit far from downtown, but still walkable. Very close to supermarket and other services. Only one negative about the hotel, the wifi did not work for long periods of time. (So, many times without internet.)

The flora and the fauna are quite beautiful. From when we walked in everyone was very nice.Reception were very attentive and helpful. The colonial style rooms are large and lovely the cleaning staff do an awesome job! We were helped to our room by a sweet man, who i saw doing multiple jobs around the expansive property.We were booked for 3 nights at this hotel. We liked it so much we extended our stay 2 more nights. We ate breakfast and dinner each day in the hotel restaurant. The food was so tasty. The chefs put alot of effort into each dish.Margarito is captain of the servers in the dining room, what an asset he is.. A prince of a man! The service of all the waitstaff was exceptional! It is amazing what service and respect you can receive by being kind. We were even taught a few Mayan phrases.Thank you all so much! We shall return..