Sheraton Jacksonville Hotel

Bre and Bryce started my hectic day off right in such a beautiful way. Their energy kicked off the day and I knew it was going to be a great day!! I travel a lot for business and this is something you never get to experience unfortunately everyone just wants to get right to business. Thank you two!!

Great people great place always come back

Very clean rooms and hotel, very courteous staff from front desk to waitress to bartender all the way through always say hello to me every morning by name and every time I walk by and asked me if I needed anything overall really great experience and make you feel very very much at home

I am literally copying and pasting the feedback we sent to upper management when they reached out to us about our stay. This was a very disappointing experience for our family. There was a dark cloud over the entire trip. Please read on to see why.

"Thank you for reaching out for feedback regarding my recent stay. While I previously had a great experience at your hotel in 2024, I am writing to express my significant frustration regarding a serious billing issue during this most recent visit. Despite my stay being prepaid at $683.00, I was charged a second time. Including the incidental hold, we were out of approximately $1,500 over a busy holiday weekend. It was a major inconvenience to float these funds without a clear resolution or timely updates. I found it necessary to repeatedly prompt your staff to investigate the matter and secure our refund. Furthermore, the management situation on-site added to our distress. The manager on duty informed us she had only been in her role for 2–3 days and was unable to reach upper management for assistance due to a family emergency. Leaving an untrained manager without support during a high-volume holiday weekend was a poor business decision that left her unable to resolve our crisis. While the second charge was eventually released to my husband after our stay, the lack of preparation and communication during the process has significantly impacted our trust in this property. I hope this feedback helps you improve your operations, as this experience has made us hesitant to return in the future."