Sheraton Jacksonville Hotel

We have stayed in this hotel on multiple occasions and while the staff is pleasant, the cleaning leaves a lot to be desired and unfortunately the management comes across as disengaged as we never heard back after a letter and multiple calls. Totally unacceptable. These photos are after having to ask for housekeeping to clean. Bed made included just pulling up the comforter, sheets untouched. No pillow case placed on pillow, tub never washed, and coincidentally do not disturb signs left on floor as a subtle message for us not to disturb housekeeping.

Nice and friendly staff and very clean rooms

Maybe more parking

Clean, staff is very nice, ac works wonderfully. Nice gym, delicious breakfast.

I spent a week in Jacksonville, and my company booked me at the Sheraton. Thankfully, the hotel block still recognized my Marriott account, so at least I got credit for that stay. Customer service was pretty good. Very friendly front desk staff. My room, a standard king, was fine. Clean, functional for a single business traveler with a desk and an arm chair with a small table. The bed was good, not great (definitely not a Westin Heavenly bed!). The pillows were awful, kept me from a comfortable sleep. The air conditioning was pretty loud, as was the plumbing. I had a hard time sleeping through the night because of the AC and also the sounds of nearby rooms using their bathrooms throughout the evening and early morning. Housekeeping skipped my room one day even though I was out of the room for more than 6 hours. Weird. Also, my mobile key never worked despite going down to the front desk twice. The gym was basic but airy and clean. There was no water in the cooler when I went down the first time, so I remembered to bring a bottle of water from my room during the second visit. There's an indoor pool, but I did not try it out. Breakfast was included in my room rate. Service was friendly, but they were understaffed. The coffee wasn't good, and the servers forgot to bring me cream 2 out of the 4 mornings. The buffet was pretty small with the usual American breakfast standards. On some mornings, there was a make your own waffle bar, which was nice. Would I pay for the breakfast on my own if it weren't included with the room? Probably not - I'd probably walk across the street to the Lucky Goat for coffee and something from the bakery. The location was fine. Close to the business parks in the area, although not quite close enough to walk (in heels). There are a handful of restaurants in the area within walking distance. Lots of parking and a couple EV chargers right in front.