Riverside Hotel

Easy location

Dreadfully tired and tatty hotel. Was moved rooms as the first was so bad. The whole place needs a lot of money spent on it.

Stayed here before. Whilst the building is lacking in 21st century decor and condition, the beds and pillows do allow for a good sleep

Human hair in the bathroom, chips off the enamel in the bath, toilet flush was inefficient. The whole place needs an upgrade. No chair for the desk in any room - needed requesting.

It was cheap

Didn’t expect 5* for the price but very, very dated room in need of a complete refurb.

Nice Reception Staff and ok room

Our room was accessed by key card twice around 4am in the morning whilst we were in bed asleep. I complained about this in the morning as I consider this to be a serious safety issue. The girl on reception was lovely and very apologetic and I left my details as I would have liked to have found our how this happened and that it would be flagged as an issue and not happen again to other guests. I also emailed Riverside direct highlighting my concerns but still have not heard anything from the Manager or anyone else at the hotel. Fortunately I was staying with my husband but would have felt very vulnerable had I been staying alone

The rooms upstairs are more modern than the ground floor

Was put in room 101- room had ants and the mirrors still had marks on from previous guest. Not very clean- luckily I was with a group of colleagues who had a couple rooms free due to last minute cancellation- I advised receptionist I have moved rooms due to cleanliness. No option for refunding:

Convenient location. Easy access to the room, Bedroom was clean and comfortable

Bathroom was old and bath looked dirty

Staff were friendly.

The walls had holes in them, the door key card stopped working at least once a day, the food was terrible. The cooked breakfast was undercooked, the croissants were stale, and the WiFi only worked if you didn't have multiple tabs open and/or didn't have the TV on for background noise.