Fairfield Inn & Suites Des Moines Airport

Somehow room was booked twice. Maybe my error. Showed up and they said no problem and canceled one of the bookings. Unfortunately they were different prices. One was $450 and one was $600. They charged me the $600 booking.

I had a first floor room, I wish they would put actual curtains in there so the outside lights aren't coming into the room at night.

Great location, very clean, great staff

N/a

I like the fact that it was very clean and the staff was so friendly and accommodating.There was nothing I did not like about it

Okay, where to start? 1. They do not have an airport shuttle after midnight. This is NOT stated on their website claiming to be an "airport" hotel. 2. It took a bit to get a $27.50 ride that was less than 2 miles to this hotel 3. The "lady' at the front desk hates her job. 4. When I said these things, she comment was take it up with management. She said they never listen to them etc (she hates her job) I said I would and I will drive the point home at this point, I guess this flipped her lid. She slaps the keys on the counter after several guffaws and such. I picked them up the same way she slapped them down. 5. This really set her off and she got nasty. I told her I picked them up the same darn way she slapped them down. She said f*ck you, I said it back and she kept going and going, at this point I felt the need to keep her going as I walked to the elevator and she did not disappoint. This hotel is clearly poorly run. The employees hate their job and the "guests" are clearly a nuisance to them. Short of me yelling or getting out of line there is no cause for her mouth, other than she is a miserable human being (at least tonight). I had a second reservation for tomorrow night and I cancelled it and will be staying downtown. I only hope that hotel is not under the same management (stay tuned) When you are traveling, things don't always go well. This was a long day and it was made far worse by Brandy. Brandy is not a happy person and she hates her job. My guess is the shuttle driver does and probably everyone else here does as well. I will make sure this one is on the never again list. That makes 2 or 3 over the last 30 years, quite an accomplishment a few minutes into the stay. If you are flying into Des Moines it is advisable to prearrange transportation as the airport and the surrounding hotels are not up to the simple task of getting you to the hotel. When you call them out, they are not capable of a rational response or anything even remotely professional.

Way over priced thought I could leave my car there for free to get a shuttle to the airport but charge was $40 for just a over night stay

Way over priced no free parking while gone for just one night

Breakfast was good variety...Breakfast staff extremely helpful and welcoming...

Clean hotel and comfortable beds!