Gending Kedis Luxury Villas & Spa Estate

Resort staff and service was exceptional

متوسط المستوى

إطفاء المكيفات من قبل قسم التنظيف لديهم بعد الانتهاء من التنظيف عدم نظافة المسبح عدم تنوع الطعام

Relaxing, staff is amazing

Absolutely nothing.

I have never slept in such filthy conditions. The linen was dirty and the villa looked like it has not been cleaned in months. Air conditioning did not work and handles were falling off the doors.Electrical outlets in bathroom were hanging off the wall and unsafe for use. When we decided to cut our stay short after the first night there was no offer of a refund for the second night, no email from owner. We were extremely disappointed with this villa. Maintenance needs to be addressed ASAP and communication with customers was non existent.

Very nice staff and a very private place to stay.

We had a wonderful stay and would highly recommend this hotel. From the moment we arrived, the service was warm, professional, and attentive. The rooms were cleaned daily and we truly appreciated the fresh towels every day. The surroundings are calm, beautiful, and aesthetically pleasing, creating a very relaxing atmosphere. The restaurant also deserves special mention — the food was excellent and always beautifully presented. Another lovely touch was that the owner personally came to greet the guests, which made the experience feel even more personal and welcoming. And finally, the beds were extremely comfortable, which made for great nights of sleep. Thank you for a truly pleasant stay. We would be very happy to return.