Hilton Garden Inn Richmond Airport

Good value

We were in room 521 and last night the roof leaked. I woke up to water all over the night stand to incline my phone. The ac was leaking on the carpet I will be emailing the manager.

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Staff was kind and accommodating. A few concerns that left our stay a little unconvinced. But overall a good time

Rooms are a little dated.

The front desk staff mostly was very rude and would not even listen to my concerns about cancellation and their policy. I would not recommend staying there at all.

The pool was closed and it was the entire reason i booked here. The room was clean other than it was old mac and cheese left in our microwave from the previous customers!!

Good location

Very unsatisfied. My family and I only booked this hotel because there were only a few hotels in the area that offered pool and jacuzzi. We booked same day, just to get 3 hours away from home and find out that that whole area is closed.There was no notice of this being shut down prior to booking, so therefore no reason to book there. Then I look at my statement to find I was charged TWICE for this hotel. One at the hotel and one with Expedia. Crazy. I don’t think i’d choose to stay here again in the future. It was inconvenient and unprofessional to not let people know that they won’t get the full experience when booking ahead of time. The room had a disturbing amount of dust on the back of the bed. Greasy spots on the head board. You can’t close the sheer curtains to block sunlight. Pillows looked dirty. Stain on the sheets. No late checkout granted. Very annoyed with the stay here

The hotel is very close to the airport and is a quiet stay. Hotel staff is quite nice! Gave us extra towels and bottled water when we asked. Cell phone reception for some reason was very weak (within the rooms). Lobby and outside no issues.