Hilton Garden Inn Richmond Airport

Location

No free buffet for breakfast

Expedia does not tell you that their pool and hot tub are down which is why we went. I asked me on the first floor close to the exit because of physical limitations and because someone in my room was a smoker. I was put on the 5th floor of the five story building and the farthest room from the elevator. And that was after making four phone calls to the property in an attempt to add my boyfriend's name to the reservation and to make sure that I was on the proper floor. I put the do not disturb hanger on the door but needed the trash can emptied so I set it outside. Housekeeping did not take the trash. There's no hot water unless you run the shower for about 25 minutes. And it could definitely be cleaner. Things like wiping down walls go a long way. The hand sanitizer dispenser outside of the elevators is filthy.

Worn, dirty and broken sums it’s up- and that smell is overwhelming when you enter/ musty, dirty carpets. Close to the airport for sure. Breakfast was not worth $15 and the daily US breakfast allowance is $10… I had prepaid so was Stuck but yikes!

Room and elevators were dirty

Restaurant food and service and hotel employees were great. Gym and bedding were great. Hotel needs a deep clean. Carpet in room was awful and crunchy. Ick. Usually love a Hilton Garden Inn but this one needs a very deep clean. Restaurant food was outstanding and better than higher ranked hotels.

Great location by the airport.

Re

The experience

Not much, just it being convenient location wise.

Check-in was a little challenging being the room I was assigned someone was already in it. Very noisy! Housekeeping came to my room the day of my checkout before checkout time to clean.

The property was beautiful and peaceful. Beds were nice and comfortable. Rooms were spacious and clean. Location was perfect!