Pine Cliffs Village

La ubicación y el entorno

Pagamos 3.114 € por 6 noches con desayuno incluido en una casa individual y la experiencia estuvo muy lejos de lo que esperábamos para un establecimiento de este nivel y precio. Durante nuestra estancia nos encontramos con una larga lista de incidencias: televisión averiada, teléfono del apartamento para contactar con recepción sin funcionar, secador estropeado, enchufe averiado, frigorífico haciendo ruido todas las noches e inodoro roto con pérdida de agua. A ello se sumaban una limpieza deficiente, sábanas ásperas y rígidas, una cama más propia de un hotel de categoría inferior, tumbonas incómodas y un apartamento claramente envejecido y necesitado de mantenimiento. Como familia con un bebé, lo más preocupante fue comprobar que los columpios infantiles estaban deteriorados y que las vallas de seguridad para niños del apartamento también presentaban un estado deficiente. Lo más frustrante no fueron únicamente las averías, sino la dificultad para resolverlas. Al no funcionar el teléfono del apartamento, cada incidencia obligaba a desplazarse personalmente a recepción. En varias ocasiones comunicamos problemas que no fueron solucionados, teniendo que volver repetidamente para reclamarlos de nuevo. La sensación general fue la de unas instalaciones con falta de mantenimiento y un nivel de calidad muy alejado de lo que cabría esperar tras pagar más de 3.000 € por una semana de vacaciones. Disponemos de fotografías y vídeos de todas las incidencias descritas. No volveríamos y no lo recomendaríamos a otras familias que busquen unas vacaciones cómodas, tranquilas y acordes al precio abonado.

Houve uma inundação pelo facto da base do bidé não estar devidamente isolada e não foi realizada a limpeza do alojamento no dia 13/06 e as toalhas de banho e de mãos só foram entregues após eu ter ligado para a receção do hotel 3 vezes.

Pequeno almoço excelente

The resort was very luxurious. The facilities were amazing for kids. The houses were clean and very comfortable. The staff were extremely helpful and kind. They catered to every need. Our baby got hurt in one of the restaurants outside the resort and they couldn't have been more helpful to us. There is a beautiful beach available. The beds and pillows and very luxurious. There is an amazing playground for kids and many pools. You dont need to bring towels, shampoos etc as its all available there. Overall, we really loved our stay there.

The hidden costs in the restaurants. They are extremely expensive in the resort and half the price if you go outside the resort. The mini mart is very expensive and not stocked. Some of the waiters in the O pescador restaurant were very rude. There were very little ramps for buggies and as this is a family resort we would have expected more. A small fence in the downstairs balcony would be very helpful for people with small kids as the house was close to the road.

Offered everything a family could want or need. Location is beautiful with a small walk down to the beach with a food/drink, facilities and loungers available. If looking for an escape of the resort prices, there are restaurants and shops just outside the gates. No taxi required.

It was a little pricey for children's meals but generally the prices as expected for the level of resort booked.