Pine Cliffs Village

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The resort was well kept and staff were friendly and helpful. The pool areas were spotless. The accommodation was clean and spacious.

Need more sunbeds at the beach. Our accommodation needs to be updated. There were numerous cracked tiles in the bath area and the sink didn't always drain properly. We have been to Pine Cliffs several times and this was the worst accomodation we have had. It was below what I expected for 5*. The TV lost signal most evenings as did WiFi.

The location is very well maintained, giving a community-like atmoshphere that is There was a wide range of activities, swimming pools, restaurants etc.

When we arrived, we were given an apartment that looked very old from the 90's with old furniture. It didn't look anything like the pictures of the room we booked on booking.com. It also didn't match with our booking to have 2 rooms with 1 being a twin bed. We kept getting answers from the reception like "oh but it's privately owned, we can't do anything about it". After a bunch of discussions, they provided a 2nd apartment which looked even worse, as if it hasn't been used in 10 years. Then we visited a 3rd apartment which finally looked like the pictures on booking.com but they refused to give it unless we payed extra. In the end, we had to pay extra to get the same standard as what we had already paid for via booking.com. It's pretty clear that there's a bunch of old apartments being assigned for the same price as the new one with zero mention of this on the website. A staffmember told us that the ones on booking.com were built in 2017 and the one given to us was from 1998.... really? This is a complete scam and manipulation. We've stayed at Mariott-owned 5stars before and never had this experience.

Property was beautiful. Very large rooms. Staff very helpful

Location and grounds

Some maintenance is overdue, pathways etc

Pine Cliffs has multiple types of accommodations and the Village are 3 story buildings with an apartment on each floor. We were on the ground floor which was good as we did not need to walk the stairs. The apartments were very large and mostly clean, but a bit dated. Most of the restaurants in the resort require booking in advance which we were not aware of until check-in, for many of them we were not able to make bookings for the 3 nights we were there and had to go to either the cafe or the buffet. All the restaurants in the resort are overpriced and there are many good restaurants within a 10 minute drive so would recommend dining options outside. The beach and the restaurant there is nice but it was a bit too crowded when we were there and it was not possible to get a sun lounger.

Pine cliffs is advertised as the best family luxury resort in Europe. I’ve been to many family resorts in Europe, all of which were all inclusive. Pine cliffs charges for every single extra, and it doesn’t come cheap. Trampolines for 10 min - 8 euros. Little cars for 10 min - 10 euros. Climbing adventure - varying prices. The food at the restaurants on site is nice but extortionate so we went out most evenings. Sun beds at the beach - if you don’t get there early, there are none available. Beach chairs are available though. Plenty of space at pools (pools are freezing though). Apartment in pine cliffs was very old and dated and didn’t match the pictures on hotels.com All in all, for the price you pay I’d expect some of these kids activities at least to be included.

Had no idea what package Expedia sold me. They gave EUR 50 credit a day for a package where I paid cEUR 125 which makes no sense. They then refused to speak to Expedia to sort it out. Charged EUR 20 per day for ‘facilities charge’ which is for providing a shuttle bus around the resort…. They don’t make you aware of this and is just charging extra for things that you get included at any other hotel. Add on a ‘suggested 10% service’ for anything that you buy - even if you add nothing into the actual tip box when service isn’t great this 10% gets added to your bill. Just very very poor.