Hampton Inn and Suites Austin - Lakeway

The fittness room Location Friendly & accomidating Breakfast staff

1. The room remodel - I booked this hotel based on the pictures from the website which shows the suite was 2 separate rooms. My husband is a night owl & I go to bed early so 2 separate rooms is ideal for us. Please update your website photos. 2. The table needs 2 chairs 3. I didn't like how the TV was in the middle of the room & the table was under the TV. The swivel on the TV was about to come out of the wall. 4. The mini fridge is broken & never got cold - so our leftovers got spoiled. 5. Not enough towels & no kitchenette towel. 6. Not enough trash cans & they s/b bigger in size.

Breakfast was just okay. Coffee was good. The location was good—tucked back off of 620; nice and quiet.

The eggs and chicken sausage were not appetizing.

Nice hotel in a great location! Perfect for a 3 night stay. Room was very spacious and comfortable.

Unfortunately when I was staying there it was in the midst of a major remodeling project. There was a lot of dust and noise. The first night a person was sitting in a pickup truck outside my window playing loud music. After 2 hours I finally notified the front desk and they promptly took care of the issue.

This is in regard to stay 11.13.25 to 11.14.25 at your property in Lakeway. Upon making this reservation, my wife did overlook that the hotel was undergoing renovations. I have stayed at many hotels during remodels and I must admit this was the worst I have ever stayed. The room was very poorly furnished with the toilet installed crooked, the furniture very sparse, parts on the door broken (or incorrectly installed), buffet where coffee maker is was broken, coffee furnished is wrong product for this coffee maker, therefore making it impossible to have coffee in the room.(I checked two other rooms with maid and they had the same problem), NO hot water for showers . Breakfast area was no well furnished, with the juice machine out of order. It appears you are renting rooms that are partly remodeled ?? When pointing out these issues with Francisco at the front desk her only answer was "Im sorry" with no other concern to make this right. Also as I was checking out a customer had similar complaints as mine and Francisco only had the same answer for them (they were renting four rooms for a group). As a lifetime Diamond Hilton Member I expected more. Hamptons promise to make your visit 100% is not being done at your property.

This is in regard to stay 11.13.25 to 11.14.25 at your property in Lakeway. Upon making this reservation, my wife did overlook that the hotel was undergoing renovations. I have stayed at many hotels during remodels and I must admit this was the worst I have ever stayed. The room was very poorly furnished with the toilet installed crooked, the furniture very sparse, parts on the door broken (or incorrectly installed), buffet where coffee maker is was broken, coffee furnished is wrong product for this coffee maker, therefore making it impossible to have coffee in the room.(I checked two other rooms with maid and they had the same problem), NO hot water for showers . It appears you are renting rooms that are partly remodeled ?? When pointing out these issues with Francisco at the front desk her only answer was "Im sorry" with no other concern to make this right. Also as I was checking out a customer had similar complaints as mine and Francisco only had the same answer for them (they were renting four rooms for a group). As a lifetime Diamond Hilton Member I expected more. Hamptons promise to make your visit 100% is not being done at your property.

The front desk clerk was so kind and super knowledgeable!

Everything was great!