Hampton Inn and Suites Austin - Lakeway

Very nice place for a weekend trip.

I've stayed here several times when my a/c is out at my apartment. It is comfortable and close to home, however, I do always bring my own sheets & pillow because they use sheets that are polyester or microfiber, which will make you sweat at night.

I had to cancel the last two nights because of surgery. Hampton Inn indicated they were going to charge for one night I didn’t stay and refund me for the third. I have not received the third night refund. After another medical procedure this Friday I will see if Hampton is still unwilling to refund me for two nights paid? If this gets declined I will never stay at Hampton again and I will let my family members to stay away from Hampton and to all of my friends the same.

When we arrived, the elevator was broken and someone was stuck on it. For the two of us, we got one decent towel so I requested new ones and they gave us the kind you step on to get out of the shower, which definitely did not suffice. Also, the tables in the breakfast area were sticky.

Liked the breakfast it’s convenient to have, however food would run out! Good restaurants and stores around

The toilets are so low to the ground in the bathrooms! Would have appreciated the beds made up everyday and a nice hot cup of tea at night (water was either out or it was cold water)

Location

We have stayed here before and it was phenomenal. This time not so much. The jacuzzi tub was fabulous! However, the bed was so uncomfortable that my husband and I couldn’t sleep at all and the pillows had zero support. We actually went to a nearby retail store our second day to get an egg crate pad for the bed and new pillows in order to get some rest. If the bed weren’t enough of an issue, the microwave wouldn’t work as it turned off after a minute and was down for five. We also had a family above us that allowed their child to literally run up and down the room from 8 at night until almost midnight and started again at six in the morning until we left at 10 that morning. I have never been more disappointed. If we stay here again we might consider a different room. The reason for the at least three stars was our check-in person, Roxy was wonderful and gave us some great customer service!

Clean, quite, breakfast was good, good location, and staff was nice

Staff was wonderful. Gave great suggestions on sites and food.