Hampton Inn and Suites Austin - Lakeway

Nice. Good variety and selection

Nothing

It was clean, neat and reasonably priced.

We stay in this hotel every time we visit here, so about the last 6 years. The suites are spacious, clean and the beds are comfy. The free breakfast is very good and the food area is neat and clean. The only complaint we have are the common areas. The main lobby where people sit to watch TV and eat breakfast needs to be maintained better. The stools are old and worn out. The couches are dirty and worn. The floor to the elevator needed swept badly. The pool area was messy. It’s a simple fix. It makes a HUGE difference when those areas are neat and clean. Maybe in between customers, the front desk person could make sure those areas are kept neat and clean? It takes a little effort to make a big difference. We may be staying elsewhere next year.

We've booked at Hampton InnSuiteAustinLakeway since 2/29/24 for1 night on5/25/24 when we arrived at the hotel the guy at the front desk said they couldn't find our itinerary number,I showed my# at the Expedia website and the email from hotel sent to me 1 day before to check in online and asked him to explain it so I could understand, he texted back and forth to his boss for a while and then said sorry it was last time I gave a bad review to them then they cancel my reservation?this is my first time in Austin and booked a hotel with them, they can't do that with the client because that reason?I wish I could record our entire conversation as evidence,I think the hotel has cameras that record video. because they felt that we were Asian people who didn't understand much English so they could say whatever they wanted and treat us like that. They wanted us to leave in the middle of the night without a satisfactory solution other than saying sorry we were full and the surrounding hotels were also full, if I was not satisfied with their solution, either I contact Expedia or call the police!!! We were tired, hungry, and angry, and we couldn't find Expedia's customer service number It was a terrible evening to start our visit to Austin. After spending 1 hour contacting Expedia we got the room at Moutain Star 5 minutes away, we had to endure and go through a period of pressure and fatigue!!! it's so sad because we don't know whose fault it is and why what happened to us,our trip unhappy

Nice quiet room, comfortable bed, and great breakfast.

1st. The air conditioner was not strong enough. It was always too warm. We would lower it, but it was not enough because in a while it would get hot again. it would turn off too soon. 2nd. The shower was extremely hot and it was difficult to adjust it to get cold water again. we were not able to get a good and comfortable shower. We did complaint to the receptionist, but the next morning it was the same. Nothing was done to correct the problem. 3rd . The breakfast menu needs to be improved. For example, the scrambled eggs needed some sides like onions, tomatoes, or some type of salsa. The omelettes were tasteless, some other ingredients besides cheese would have been better tasting. Vegetable sides would have been good. The boiled eggs could have been peeled. The coffee was very good. Sorry about this complaint, but we feel we had to say something.

Great service, clean comfortable rooms. Lobby and hall ways were very hot and stuffy!

Location was exactly what we needed. The beds were comfortable. I liked that there was a full sized mini fridge in the room. The facility was clean and the staff we spoke to were kind and polite. The water pressure was GREAT in the shower.

The breakfast didn't have too many choices for younger kids that would work for them. The pillows weren't even subpar. They were lumpy and flat. The toilet in our room ran the entire night. The fridge kept making popping noises throughout the night. When we went to view the pool, it looked as though it was slimy and not well kept.

This was my second stay at this hotel and both times I really enjoyed it.