The Arco powered by Sonder

The location was central. Walkable to most sites. The elevator was broken. Was informed of such just before we arrived. No one seemed to be working on fixing it during our 4 day stay. Staff were nonexistent. We did see one worker with a Sonder shirt on. We asked when the elevator would be fixed. He said probably tomorrow. We did not see any people inspecting the elevator at any time. So, I think he was just trying to appease us. The process of gaining access into the building was complicated. Made even more complicated by the elevator being broken. We were told to use the back door for access. The entry door was sticky. Especially in the humid weather. So, very difficult to open. The toilet was very loud when flushed. The dual headed shower trickled out.

Better communication would have been helpful. Looks like the elevator was out for quite awhile. Maybe providing a discount for the inconvenience of walking up and down 5 flights of stairs.

Last-minute cancellation of my booking- and still awaiting refund.

The bathroom shower was great. The bed was comfy. I loved the luggage lockers for after check-out. The lounge area was comfortable. The location was fantastic, and I would stay there again. I appreciated being able to text my questions to staff.

The coffee maker didn't work in my room, but there was one in the lobby. I'm sure they'll replace it.

The location was very good, very central and near everything.

The no staff policy was ok, but the locks were a little bit difficult to work with

The room was large, and clean. The bed was comfortable but not too comfortable. It was perfect for what I was looking for.