Hilton Salalah Resort

Great location and good facilities

No issues

I had a very pleasant stay at the Hilton. The hotel is clean and tidy with very nice rooms, very spacious and user friendly. Although the hotel was being worked on and one of the restaurants closed, the food was excellent (I am totally addicted to the hummus and flatbread). The staff were absolutely brilliant. Friendly and courteous, nothing was too much trouble. Special thanks to Nihal and Al Adin (apologies if this is spelt incorrectly), but everyone was brilliant. Thanks all. See you in October.

I checked into Hilton Salalah on 13 June 2026 at around 2:00 PM after a 15-hour drive from Dubai. I had booked two rooms: one Sea View room and one Garden Access room. Unfortunately, the check-in experience was very disappointing. Upon arrival, I was informed that the Garden Access room I had booked was not available. What was frustrating was that nobody contacted me in advance or explained the situation properly at check-in. Instead, I was assigned a different room without any clear communication. The Garden Access room was specifically booked for three adults and was supposed to include two beds and a sofa bed as requested. However, the room provided only had two beds. When I contacted the front desk, I was told that the original room was under maintenance. This raised an obvious question: if the room was unavailable, why was I not informed before arrival? After driving for 15 hours, all I wanted was a room where I could change clothes and relax. Instead, I spent nearly two hours dealing with the issue while being shown alternative rooms that did not meet the booking requirements. I repeatedly heard that management would be consulted or would contact me, but no effective solution was provided. To make matters worse, I had arranged a birthday surprise for the second room. Instead of coordinating discreetly, the hotel called the room directly to ask when they should deliver the cake, completely ruining the surprise. Eventually, after almost two hours, I was given a room with two beds and a sofa bed, which should have been provided from the beginning. That said, I would like to sincerely thank Ellen from the Front Office. She genuinely did her best to assist us, even offering me lunch while I waited. Unfortunately, the support came from her personal effort, as I received no meaningful assistance from management. I would also like to recognize Ahmed from the Concierge team, who was kind, professional, and delivered the level of service expected from a five-star hotel. A special thanks as well to the Food & Beverage team, who were outstanding throughout our stay. Their hospitality, professionalism, and genuine care for guests were exceptional. Every interaction with the team was pleasant, and they consistently delivered the high standard of service that reflects the true spirit of Hilton hospitality. Hilton Salalah is a beautiful property with great facilities and a wonderful location. However, the poor communication, room allocation issues, and lack of management support during check-in significantly affected our experience. Without the efforts of Ellen, Ahmed, and the F&B team, our stay would have been far more disappointing. I hope the management takes this feedback seriously and improves communication with guests, especially when booked room types are unavailable.

Every think were perefect

Nothing ..all are well

It was second stay at the Hilton Salalah and has been excellent experience as was the first time. Very much liked the architecture, ambience, food, serenity, service, room service, house keeping [all full marks] . Have recommended to all my colleagues for choosing Hilton Salalah for their business and family stay. Wish you all the best and keep it up- Qaiser/ Room 308

Very comfortable and cosy environment. Staff is very accommodating and friendly. Specially wanted to thank Mr. Amin and Mr. Abdul Rehman for their hospitality shown during the visit.