Courtyard Richmond North/Glen Allen

Location and friendly staff

Not enough keys for each room to have 2 each.

The breakfast food was excellent. Girl who worked front desk was wonderful and should get a raise.

Booked 2 rooms, 1 was great, the other was infested with ants, faucet in bathroom leaked and ran down wall onto floor, bed comforter had stains.

Got charged twice for accomodation and refund could not be processed until after checkout, a week later. Staff were overall not very helpful. I found a bug in my glass of water.

Location Good not bad

Checked in room 301 and saw cockroach. Front desk agent was rude and nonchalant. Talking to my wife & I while being on her phone with earbuds. I feel like our problem was not addressed. When we were moved to room 401, there was human hair on the sheet spread. & the front door lock was falling apart. When contacted by guest relations, we were informed that the roaches were “wood cockroaches” and were popular this time of the year and there was nothing they could do about them being in the rooms. This was a very uncomfortable stay because my pregnant wife didnt sleep. For a place to charge $176/ night to customers, you should be sleeping well. I dont ask for much, nor do I go around trying to get any kind of free shit. All I ask for is my money’s worth and the Courtyard Marriott @ Glen Allen was NOT it.

Hospitality from staff

Nothing

Close to our function

Too expensive and taking a cold shower is unexceptible! No hot water!!! They wanted to offer me points, for what? I should have been given a reduced rate since they were offering the room for $149 and when I booked I paid $219

Great location. Breakfast could offer more for the price. No meat apart of the Breakfast.