Courtyard Richmond North/Glen Allen

Property is in a terrible shape and the owners don’t seem to care. Customer Service was horrible, and the rooms were extremely dirty.

We stayed here twice. The room was spacious and clean. The staff is friendly and efficient. There are several different restaurant options, an easy walking distance from the hotel. It was a nice place to relax and unwind.

The elevator was dirty, fingerprints all over the interior. Floor desperately needed to be vacuumed. Our bathroom had a dirty tub area and the sink wasn’t cleaned. The very nice man at the front desk apologized and said that someone in his staff couldn’t come to work and so things weren’t up to snuff.

Great staff.

Paid for 4 breakfast meals. Was told it was only a $5 credit per person. Not happy. Ended up spending an additional $36.00. Felt like this was a bait and switch. Won’t use booking or Priceline for at least a year. This will be my way as a consumer to voice my displeasure.

Check in was fine. Hotel is in a tired area but convenient to a lot. The building itself shows its age but overall, good enough for a basketball tournament weekend!

Dirty hotel. Rooms were not cleaned well. Floors dirty. Someone’s else hair in bathtub sink and floor.

Marriot used to be a decent chain. They have gone downhill. The elevator was dirty, the hallways looked unvacummed. Not even complimentary coffee the other chains offer. My bathroom had someone elses soap scum on edge of tub. And it wasnt cheap for a weekday. My last time in Marriot.

Great location to attend events at the Henrico Centre. Many food options available within walking distance.

Only 1 washing machine and dryer. We were there with multiple sporting teams and I had to get up at 4:30am to use the machines

Only 1 washer and dryer and the hotel was at capacity for a basketball tournament across the road.