Holiday Inn Brussels Schuman by IHG

hotel staff is very helpful, quiet, clean hotel. Neighbourhood is also very quiet and a lot of the local commerce was closed, maybe because it was their national holliday

Very comfortable stay. Only drawback is the wifi was very poor.

For a price like this you would expect you would not have to do your bed yourself !

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The wi-fi system is quite complicated and the authentication process quite cumbersom, especially when you have several devices.

A city break in Brussels.

Never again. Disappointed at the service and reaction of staff at the fact that the air conditioner in my room was faulty. All I got was sorry about that but it's not my fault. Seriously, is that the service one is to expect for the money I paid. I had to change my room in the middle of the night. Pack my stuff, and go downstairs in my pjs for the key of the new room because the night receptionist didn't even come up with the key. What a joke of a hotel!

The hotel is very convenient for meetings in the EU quarter. It was the cheapest I found for this trip, but still quite pricy for a rather basic room. The tv remote was not working, but a new one was delivered promptly. The advert says fitness centre. There is no gym in the hotel. They have an agreement with a fitness centre in the neighborhood. Since I have lived in this neighborhood previously I was acquainted with the location and rules for this gym. Otherwise I think I would have been a bit disappointed with the solution.

The desk staff are rude. The breakfast is set up late (so you don't actually have the hot part of the breakfast) and then they accuse you of not having paid for it even though you were on a list and had to sign it before you even had breakfast (and even though it was not set up so you missed most of it). Then, while they are stopping you from leaving because they are having an argument with you over whether you paid for breakfast or not (when you did and made sure of this with a different staff person prior to having breakfast), they are making you late for your bus to the airport so that you might miss your plane. Rude, completely inappropriate, careless about their behavior, and inconsiderate. They do not understand the concept of graciousness or how to treat a paying guest (even one that paid the whole bill in advance). Just a disaster. To make matters worse, when I asked for a quiet room, they put me in a tiny room near the elevator.

Great hotel! Location is awesome as the metro is no more than a 5 minute walk and can get you to the city center within 15 minutes.