Hilton Garden Inn Warner Robins

Checking in at 11:00pm is tough. People are tired. Staff is changing shifts. The key to my room was improperly set up, meaning that when I am darn tired - and a bit stressed, Ii had to return to the lobby to have the error corrected.

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Would love to provide pictures. Huge biological stain outside our door that we had to step over to get into room, hall way filled with workers and jackhammering tools, both pool and hot tub dirty beyond use and in room coffe maker didn't work. Both outside doors left propped open for workers going on and out during day left open after they left. I closed them for the safety of all of the guests at approximately 930 when returning from a fabulous dinner. Only above quality thing we experienced. Room quality also differed from online pictures.

My only criticism is an exorbitantly high pet fee. The property is advertised on Expedia as pet friendly, but no pet fee is stated until you check-in. The grounds around the hotel were not groomed for walking our dogs. Reduce the fee or advertise it but don’t spring it on the customer. Bad business practice!

The front desk representatives and Sharde at the bar were amazing! I celebrated my daughters birthday with a hotel sleepover for her and friends and the staff was so friendly and accommodating. The rooms are large and the beds are very comfortable.

Very clean. Can walk to stores.

Hot tub not working.

We stayed at the Hilton Garden Inn Warner Robins the night before a visit to Mercer University. First, I truly appreciate whoever was working the front desk at around 4pm on Feb 16. Apparently, someone came in to the front desk and requested a 2-queen-bed room, and the last one was held by our reservation. We had not reached the hotel yet. The front desk lady called my cellphone to confirm that we wanted 2 queen beds, and 1 king bed would not do. She was very helpful to both the customer on site and to us and showed great communication skills to check. We finally arrived at the hotel late, so we went straight to our room and used the digital key to enter our room. We had our 2 queen beds, which were very comfortable. The room and bathroom were clean. The heater worked great. This was important because it was unusually cold and windy outside. (I have had nights in hotels where the lack of proper operation of the air conditioner or heater kept us uncomfortable all night.) The next day the shower and bathroom looked great, and everything worked fine. We went to Mercer well-rested!

Awful front clerk. Not available for 30 minutes, no where to be found. Called corporate they were no help. Because we booked through Expedia, they could not help… just awful. Clerk made some completely joke of an excuse. Awful , did I say it was an awful experience