Hyatt Place Grand Rapids South

Great hotel and location to Grand Rapids. Our room was very clean, and plenty of space to move around and relax while not sleeping. I would stay here again with no concern.

The management is very poor. There was only one person working Friday night at the front desk. The onsite restaurant was not open in the evenings. For 300$ plus a night I would recommend staying elsewhere.

Thus is a great location near the highway, including major shopping center and restaurant. The rooms were cleaned the entire hotel was very inviting. Every staff member we met went out of their way to assist and added to enjoyable weekend visit. We definitely thought this location was a better value and the cleanliness of the hotel, dining area and rooms were above average. Then the Hyatt Place located downtown Grand Rapids.

Location was nice but the room had a few repairs needed. Breakfast bar was limited with empty dishes. Pool water was cold.

We have stayed here several times and it is very clean, the rooms are nice and the staff is very friendly. It is very well situated because you can go to Gun Lake Casino or use it as a halfway point to get UpNorth.

They had us down for a no show. I checked in got 2 keys. Next I'm at a funeral I get a call saying I'm a no show. Said I checked in got 2 keys. I was worried about my room so left the family earlier than we wanted to but we were worried. My husband is 85 and has a terrible back. We get to the 3rd floor go to our that is at the end of the hall. Can't get in our room. We had bottles of water with us and a bag of groceries. So my husband stayed by the room. While I went and got keys. His back was really hurting him and he couldn't sit. I think I should be compensated some how. They would not call me back. No one. So I called the main busy office. Waiting to hear from them.

This place ruined our trip and after countless phone calls being kind to them and giving them grace they still Refuse to contact me back. Bad morals… bad business bad hotel. Don’t recommend.

We always stay here! We love it! The rooms are amazing. The breakfast buffet is outstanding The staff is helpful & friendly.

It was clean but had no phone in my room and there was nothing to properly clean workout equipment. The breakfast was also really good.

Location was good. Rooms average Rooms, very expensive No Value at all, $247.00 a night. Noise level, Terrible, 90 kids checked in for the Hockey tournament Playing Hockey in the halls, banging on doors, in the front Hall