Hyatt Place Grand Rapids South

convenient location

V

I waited at the desk for 15 minutes and rang the bell multiple times before someone came to check me in - this was not the middle of the night either - it was around 7pm - there was a line after me. After driving five hours you just want to be able to check in quickly and get to your room. The room was fine but bright lights shine into your room all night and our shade was broken. It was a big room with a couch and that was very nice to have. There’s no where to fill a water bottle up though. It would be nice to have a water filling station or a water fountain or something - seems like a basic amenity to me.

My family and I stayed at this hotel for our mini family getaway trip and we were satisfied with our visit. Check-in was a breeze and the rooms were all cleaned. There were just a few minor flaws but nonetheless everything else was great. The pool was really nice and the water was warm. The kids truly enjoyed it. They have a nice outdoor patio where we had dinner. Breakfast was great. The staff was respectful and helpful and made our stay more enjoyable. We will definitely be back!

Great place

Reserved room to attend a wedding. Upon arrival [although early] was told early check in would not be a problem. After checking with housekeeping to verify that cleaned empty rooms were available, [they were] was informed it would be an "extra" $50 to check in. This was explained as "policy" and nothing could be done otherwise, I could talk to the manager on Monday. Having to pay extra for a room that was reserved, clean, and empty is to say the least outrageous. Early/late check in and out is a common courtesy at most, if not all chains we have stayed with in the past. Providing there is available rooms/times. To add insult to injury, although I was not able to reach the manager, Monday, Tuesday, Wednesday.....I left several voicemails, and NEVER received a return call. Was told rather bluntly on my last attempt "our manager doesn't take calls about refunds..." T take it all to yet another level....The "management" has placed a white board announcement in the lobby, proudly announcing that they will "reward" with 500 points for good reviews.......They would be much better served with providing excellent customer service as a "policy" vs a policy of charging fees for common courtesy...

Regular hotel, nothing fancy, does the job.

Excellent hotel. Super clean and tidy. Room was perfect. Staff were very efficient and present. Coffee was excellent. Nearby restaurants were great as well

Overall, it is a clean and spacious hotel room. The only negative comment is how bad the breakfast was. My husband I could not eat the eggs and sausage. Or what appeared to be sausage.