Hyatt Place Grand Rapids South

We were traveling in the area for a family trip. Booked this hotel based on location and the price was good. The room and staff were awesome! The room was large and clean and the front desk staff was super helpful and friendly. The pool was also very nice and very clean and stocked with towels. If we are ever in that area again we will definitely stay there.

Very large rooms. The staff were exceptionally helpful. They had a very nice pool. Breakfast was vey good.

We paid extra to reserve a two-queen-bed room through the hotel’s official website. However, upon arrival we were informed that only a one-king-bed room was available.

I booked Hyatt Place Grand Rapids South through Priceline (Trip #892-686-035-18) and had one of the worst hotel experiences of my life. • At check-in, the hotel told me my reservation “wasn’t paid,” despite Priceline already withdrawing funds and sending me confirmation. They attempted to double-charge me for a non-refundable room. • I called Priceline support at 10:40 PM on 8/29/25 and didn’t receive a callback until 11:02 PM. I remained on the phone until nearly 12 AM on 8/30/25, speaking to two different reps for almost an hour, while the hotel kept denying my family entry. My two exhausted children had to sleep in lobby chairs during this mess. • After 30+ minutes, the front desk suddenly “found” my reservation. • The room itself was disgusting: sticky/soiled coffee mugs, sticky water glasses, cobwebs in every bathroom corner, and a toilet with visible fecal matter smeared across the rim and exterior. This was unsafe, unsanitary, and completely unacceptable for any hotel, let alone Hyatt. Priceline failed to support me, and Hyatt failed to provide a clean, safe room. Avoid this property and booking through Priceline at all costs.

I DID NOT KNOW THAT 1. i HAVE TO ASK FOR CLEANING THE ROOM. 2. TO ASK FOR DOING THE BED AND 3. TO REPLACE TOWELS EVERY DAY. NOW, I AM SURE I LEFT MI ADIDAS TENNIS HAT IN MY ROOM 126, AND I ASK MY SISTER IN LAW TO FIND IT, BUT IT COULD NOT BEEN FOUND. I WILL APPRECIATE TO FIND IT AND SEND IT TO MY HOME,. I AM PREPARED TO PAY FOR THE TRANSPORT. ONE OF THE LADIES AT FRONT DESK WAS NOIT HELPFUL I WILL APPRECIATE VERY MUCH THAT MI HAT TO BE RETURNED, PLEASE.

Hotel was located in a clean, quiet location. Felt very safe. It was comfortable, easy to get to and so so quiet. Pool was nice and warm, beds were great. Breakfast was okay.

Why Hyatt rooms seem to be comfortable the TV service is so bad. I have stayed at 3 Hyatt's now in the past month and all had no wifi service for there TV. Was so disappointed. Glad I had my computer to watch my programs such as Netflix or Prime Video.

Nice location. Very nice hotel

We booked the Hyatt South for a June wedding weekend. After confirming Friday availability by phone, I booked directly, received an email confirmation, and cancelled my backup hotel. When we arrived Friday at 10:00 p.m., the front desk told me my reservation had been cancelled. They claimed a “credit card on file” was declined—but the number they had wasn’t mine, and I was never asked to provide a card in my phone call. They also insisted they tried to call me on Friday, yet my phone records show no missed calls, no email, no text. Instead, the hotel cancelled both Friday and Saturday nights, leaving us stranded late in a fully booked city. We ended up driving home and scrambling to find another room for Saturday. I’ve stayed at Hyatt Downtown Grand Rapids many times without issue, but this Hyatt was nothing but problems: wrong credit card, no notice, cancelled reservations, and no accountability. When I complained, the manager said they did all that was required and offered “significant” loyalty points. That vague offer was never quantified, and my several follow-ups were ignored. Hyatt cancelled a confirmed reservation, left us without lodging, and ignored my attempts to resolve it. After I redeem or discard my existing points, I’ll be closing my Hyatt account and taking my business elsewhere.

Inept staff and pillows that were both dirty and so small. Front desk clerk checked us into a room after about 10 minutes of not being able to use her computer and then sent us to the top floor with keys that did not work. Pillows on the bed were dirty and are about half the size of regular pillows, so it was an uncomfortable stay. I cannot and would not recommend this hotel to anyone.