Hyatt Place Grand Rapids South

Door lock was broken.

We paid for a larger room. We’re given a room with less beds for our five people. We were told they sell out all the time and that’s just the way it was. We were lucky we got a room, even though we pre-paid for it. So lame.

The worst experience of my life. The bedding materials are so bad and filthy specially the comforter. I took the pics , wish I could attach them here . We send email to property manager as fornt desk person suggested with attached pics but there was no response from her. finally we talked to her, and her response was , oh these are downy comforters and I use the same at my home , and this is the feather that color like this … Horrible explanation, no apology

Clean and staff was excellent

Nice stay

Property was clean amd staff was friendly. My only complaints: hallways seemed to be hot and stuffy---room temps were fine and controllable. I appreciated a cool room upon arrival. The breakfast was already in takedown mode 30 minutes before closing time. There were few options hot and fresh--and little left. Shut down and clean up, in my opinion, should be begin after the timeframe--if guests are done. It felt like we all needed to hurry and find what was left. It was a crowded soace and people were walking arpund clueless, all trying to find food. 😵‍💫

This is my favorite place to stay in grand rapids. The staff is friendly and efficient. I always have a quick check-in and the hotel is always clean

The breakfast wasn’t great. Never had any eggs and didn’t refill. Offered bagels with no cream cheese. Keys didn’t work the first and second time after speaking with the front desk.

The location is great and the rooms were clean. I like the heavier pillows and the breakfast and gym were both better than I expected.