Hilton Garden Inn Great Falls

No comment needed great stay

When I first arrived, I had a mixup with my room reservation. The guy at the front desk pointed out my mixup and was able to cancel my reservation and make one for that night. The room was very clean and had a nice view out the window. I would definitely stay there again whenever I am in the area.

The service and room was good besides the unleveled floor by the door- we kept tripping over it which isn’t good. They do a late check out but make sure and remind them or ask them when you check in and remind them later because they called me and said check out is noon then I had to explain to them that I told them when I checked in I wanted a late checkout and that guy was supposed to make a note of it but he looked nervous so I don’t think he did anyway that was the bad part because they didn’t let housekeeping know and they bugged us in the morning other then that nice hotel.

Loved the fitness room, pool, hot tub, food at restaurant, and the breakfast buffet. Room was spacious. Bed wand pillows were comfortable. No complaints at all.

The room and bed was very comfortable

The food from the restaurant. The steak was overly peppered and overpriced.

The only problem I had was the hot tub was very dirty

Great HGI, about our favorite place to stay.

The hotel is under construction/renovation which led to some very noisy times while trying to sleep/rest/relax, but overall we enjoyed our stay. The rooms have very nice adjustable blackout curtains which allowed for a nice dark room for sleeping. Also appreciated that the room temp could be adjusted to be quite cool. The front desk person who checked us in was not overly friendly or personable but everyone else we interacted with was kind. Would stay here again.

We enjoyed the hotel. It was very clean and the staff was polite. We liked that it had a bar and restaurant on the premises.

Upon entering the building there was four people standing at the front desk which none greeted me in. When coming to the front desk I was checked in by Ashley. I asked her to help me work my digital key and there ended up being some problem with my card. It was an easy fix. After that she just handed me the key to be on my way. I had to ask her where the elevator was. Checked in 6/7. Upon entering the room I pulled out the sofa couch with had rocks and crumbs in it so I went down right away and got new sheets when I told her she didn’t care. Just handed me the sheets and went on her way. After making the bed I thought I should check the other bed. There was a stain on the corner and I sent a message about needing new sheets to the automated one asking me how my room was and was ignored. I wasn’t sure that was the case until I messaged asking about the hours for breakfast and was responded back to within 10 minutes by Ashley. As front desk employee at a Hampton inn I know that the expectation for customer service should be better. I honestly wouldn’t have had a problem if there was some kind of apology.