The Loom Hotel, Tapestry Collection by Hilton

Bathroom had rust in shower. Toilet not that clean.

I recently stayed at The Loom Hotel in Warwick, RI and had a great experience overall. The hotel has a really unique industrial-chic style with exposed brick, high ceilings, and modern décor that gives it a boutique feel while still being comfortable and welcoming. The rooms were clean, spacious, and well maintained, and the bed was extremely comfortable. I also appreciated how quiet the hotel was at night, which made it easy to relax and get a good night’s sleep. One of the highlights of the stay was the staff, everyone I interacted with was friendly, professional, and helpful from check-in to check-out. The location is also very convenient, close to the airport, shopping, restaurants, and only a short drive to Providence. The atmosphere along the river adds a nice touch, and the hotel feels much more stylish and unique than a typical chain hotel. I would definitely stay here again and recommend it to anyone visiting the Warwick or Providence area.

Interesting building, nice view over the river!

Das Hotel an sich ist schön. Aber etwas speziell in der alten Fabrik.

Die Zimmer sind etwas klein und man hat sehr wenig Ablagefläche. Was mich geändert hat ist dass man uns zuviel Betrag von der Kreditkarte abgezogen hat. Obwohl wir reklamiert haben, hat an uns versprochen es seit schon erledigt. Bis heute haben wir den Betrag nicht auf der Karte. Das finde ich gar nicht gut, wie man da zusätzlich Geld machen möchte.

Upon arrival I was told its $12 to self park in an unsecured lot across the street. I drove across and there was literally not one spot open in the lot. I had to park in the street. I told the front desk upon my return and what appeared to be a supervisor said "just credit him, I don't want to go back and forth on this". I literally only said ' there are no spots in the lot please remove the charge" to the clerk. I asked what do you mean back and forth? Ok you cant control your lot and somehow that's my problem? She back tracked and said the locals fil up the lot and they would remove the charge. They didn't, I called next day when I received my folio and he said they would correct it. He didn't. The safe was open and locked when we checked in and the keypad was dead The outlet on the night stand was physically broken There was an event going on and at 10pm it moved to the outdoor deck directly below my window with music playing and people literally screaming. I called the front desk and was told there's nothing they could do as they paid for an after party until 1am. 1am!! Why would you put me in a room 15 ft from the outdoor deck if you knew this would go on till 1am? Surely the party goers could have been lodged there and others could be on the opposite side away from the deck. A terrible place with terrible management. I'll never stay here again and most likely will never stay at a Tapestry collection Hilton again either. They are always a disappointment. They seem to put their most incompetent employees and managers at these properties. They should really offload the Tapestries as they are an embarrassment to the brand