The Loom Hotel, Tapestry Collection by Hilton

This is a Tapestry hotel by Hilton. It is set in a historic textile mill. Very well done - perfect for people like us where “it is about the hotel”! The service was wonderful - the only drawback is the parking. Hard to navigate - across the street and a limited unloading area. We arrived in the dark - it was a challenge! The restaurant is excellent. We plan to stay here again.

Everything.

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The hotel’s location was fantastic, and the staff were incredibly helpful and welcoming. The room was spacious, well-maintained, and very comfortable. Although I didn’t have a riverside view, my overall stay was excellent and thoroughly enjoyable.

I initially had some trouble with the room keys, but it was quickly resolved thanks to the amazing and helpful staff.

I booked and paid for the hotel in advance. When we arrived, they had my name in the computer, but then proceeded to say they had No rooms available. It was obviously a bit alarming since I had already paid for our room and it was late and we had nowhere else to go. The problem was eventually resolved luckily. And the stay was fine. Only other issue when we checked out the next morning, I got a receipt saying I owed zero dollars as I had already paid in advance. But then later that evening once I was home, I noticed $100 taken out of my bank account. I called them and they said it’s taken out for incidentals and it would be returned within a week. It hasn’t been returned yet, but hopefully that is the case….I’ve never heard of a hotel doing that before.

There was a compressor or some loud machine that kept going on and off all night. It sounded like we were inside of a dryer