The Loom Hotel, Tapestry Collection by Hilton

This is a cool hotel in an unexpected location. The river views from our room were stunning, especially at sunset.

Location

The bed

Everything was good about the property

I didn’t like that when I was planning to check out there were various inaccuracies in what I was about to be billed. If I had checked out without analysing the folio carefully, I could have ended up paying up to $700 more than I actually owed for the 9 might stay. I was told by the Assistant Manager on the day before checkout that the extra $500 that was showing up at that time was down to “glitches.” On the day of checkout another $200 or so of billed “glitches” appeared on my bill. Considering I gave the hotel over $2000 for a nine night stay, I feel that being potentially overcharged due to “glitches” is completely unacceptable. ( I do feel that many people would not have checked their final bill and this hotel may be regularly overcharging people. Some of these billing errors may be caused by the apparent disconnect between my Booking.com room rate that included breakfast, and what the restaurant were actually charging me.

We had a king room with a river view. The room was very nice. The bed was comfortable. TV options worked for us, though we're not big TV people. The river view, even in the drab end of the New England winter, was lovely and in my opinion worth the upcharge. The only thing missing was an extra chair. The only place to sit other than the bed was the desk chair. The stall shower had minimal but adequate pressure on the 4th floor. The water was nice and hot. Plenty of fresh linens. The food in the restaurant was absolutely delicious! There are dining options nearby, but we didn't have a lot of time in the agenda for dawdling and decisions. Both dinner and breakfast were very good. The menu was limited (only a few entrees available for dinner). But you couldn't have gone wrong with any of them. Vegetarian options were available. They were gluten-free accommodating as well. GF modifications for dinner and GF toast available for breakfast.

The king room needed additional seating somewhere other than the bed. One of the chairs in the lobby would have worked great, There are definitely space issues. But I think if you downsize the desk, you could even get 2 chairs or a small loveseat in there.

Location was great and the room was immaculate.

Parking fee

Loved the industrial vibe.

Had to pay for parking and there were no spots!