The Loom Hotel, Tapestry Collection by Hilton

Staff was reactive to our issue

When we went to our room there was a maintenance worker sitting on the bed with the covers off watching tv on his phone

Hotel staff was so attentive! Hotel was beautiful!

Everything was great!

Stayed there for ease of access to Providence airport. Room was very nice. Hotel location on the river, in the mill complex was beautiful.

Ye

Reception service

Location

Housekeeping. Not consistent. Very poor response from front desk

The industrial and cool vibe are a foil for bad design and guest inconveniences . 1. A big noisy air handler runs all night in the corridor. 2. When the noisy fan in the room runs, that’s the only time you don’t hear the air handler in the hall 3. Turning rhe light on in the bathroom lights up the room because the shower has a glass wall 4. No place to conveniently open your suitcase. 5. Not much closet space. 6. Not much storage space in the bathroom 7. No obvious way to switch between the rain shower and the handheld one. 8. Bathroom linens are thin and undersized

Great place to stay with a modern feel. Rooms are all with exposed concrete so if you like that type of style you are in the right place. Short ten min drive from TFG Providence Airport. Be aware that there is no parking on the property so drop off your stuff and you will have to drive across the road to park. There is a fee for parking also so keep that in mind. Walking distance to the Warwick Mall across the road and also shopping and restaurants within walking distance. Visit the Brook Bar in the lobby area. Look out for Ryan who is a welcoming bar staff member . He is friendly and approachable & looks after his customers well. Be sure to visit the outside of the bar, there is seating adjacent to the water and its a lovely view. The area fills up so make sure you secure your seat outside as soon as you arrive. Great varied menu of bar food.