Homewood Suites Fort Wayne

The size of the rooms and the fact that they corrected a major issue that they caused.

Well I booked a two bedroom suite because of the people we had on the trip with us. Upon arriving at check in I was told that our two bedroom suite was changed to a normal queen suite because someone that stayed in a suite the night before decided to extend their stay and it took the suite that we had booked months in advance. They put us in a standard queen room which was not going to work for us, which is why I booked a 2 bedroom suite in the first place. They are lucky that they had 2 rooms with adjourning doors to correct the issue and I made sure that I paid the same amount for the 2 rooms as I would have the suite. This was completely unacceptable for the hotel to do as they do not know a person's situation when they book a particular room with certain requirements to begin with. Overall they did correct the issue and we paid just slightly more than we should have because of tax. It was a big turn off from the beginning though. Also breakfast was horrible. Food was cold and there were not many options at all. Pretty sure there was no food staff working and the front desk person was handling front desk issues as well as breakfast food so things were not kept up on during breakfast and most food options were empty with an hour still remaining for breakfast to be served.

Friendly staff. Very welcoming. Good breakfast.

No pool

Clean room. Friendly staff. I loved the location of our room, it was very private.

The hotel was within a 15 minute radius of all the locations that I needed to go to

Great place for location and services.