Futian Shangri-La Shenzhen

Dated room decor with mirrors and corners everywhere! Breakfast spread was wonderful and service prompt. Location is very accessible by walking to F&B and malls. It was a generally comfortable stay.

We were very happy with our stay at Shangri-La Futian. The staff went above and beyond to make our trip smooth and enjoyable. • We wanted to book dim sum at Fan Lou but didn’t have a China phone line and weren’t sure how to proceed. Felix from the team kindly helped us with the booking and even followed up to ensure everything was confirmed. • When we booked a Didi ride through WeChat, we realized we couldn’t pay directly. Felix stepped in again, helped us pay for the ride, and allowed us to transfer the amount back to him via Alipay. Truly thoughtful service! • Later, we tried to order Bawang Chaji drinks through Mei Tuan but ran into the issue of needing a local phone number. Kitty at the front desk provided one for us, and once the order arrived, the hotel staff delivered the drinks straight to our room. The level of care and support we received was top-notch. From helping us navigate local apps to ensuring our comfort, the staff made us feel completely at ease. We are very happy with our stay and look forward to visiting again. Shenzhen has been amazing, and Shangri-La Futian played a big part in making it memorable.

Travelled in Shenzhen in November, 2025. Picked this hotel to enjoy the vibe in downtown Shenzhen. The location of Futian Shangri-la is excellent. It is nearby the Futian station for both subway and high speed rail. It is also next to the Link Central City shopping mall where there are a lot of restaurants and shops inside. About 10 minutes walk, you will get to the Coco Park (i.e. shopping Mall). Check-in and check-out process was very smooth. Got upgraded to a room at the Horizon Club level (not sure whether it is because I am a Jade member of Shangri-La Circle). Staff service is excellent. Edward Zhang the Front Desk Manager was very helpful when I asked some check-out questions. In addition, Elaine Liu provided great service when preparing the room for us prior to check-in. Also, Laura Lu was attentive during our stay. The dim sum at Shang Garden was delicious. Afternoon tea at the lobby lounge was excellent. The waitresses provided great service. Our room was on the 38th floor (Horizon Club level). It is clean, quiet and comfortable. Unfortunately, I did not check out the swimming pool and the gym. Based on the price I booked for the room, it was of excellent value. I really enjoyed my stay in the hotel and I highly recommend it to others. I will definitely stay again if I visit Futian in the future.

Great location, great staff. Really good to have a Horizon Club Room, very relaxing with very good food and beautiful little pastries. Good lighting, water pressure, temperature controls and comfortable bed. Cleaning was excellent too.

If you are looking for a strategic & convenient place to stay during your business trip at Shenzhen. I highly Recommend this Hotel.

Went to celebrate Halloween in Shenzhen this year and stayed at my most favorite hotel in Shenzhen. Full hospitality even before arrival as they contact me through Wechat and asked my preferences and needs. Champagne glasses and a full bucket of ice are already there when I opened the room door, just as I requested.

Amazing hotel. Everyone is very helpful. Good part is breakfast includes halal food. Clean and big room. They have a nice terrace. Executive lounge at 37th floor is also big snd beautiful

First time staying at Futian Shangri-La, Shenzhen and received extremely good experience. Before I left home, I wanted to ask information about one of the attractions. I wasn't able to find Concierge tab from my reservation email. I exited but properly accidently sent a blank email replied to Reservation team. The Reservation Team responded to my blank email to confirm my reservation and initially asked if I needed further assistance. That gave me the first good impression about the hotel attentively customer service before I arrived. The reservation team then connected me to a Concierge Team and a Concierge member started responded to my inquires before arrival and during my stay in Shenzhen. I had the best hotel experience with Shangri-La and highly recommend it!

I stayed here one night and it was lovely. Rooms were clean and the staff was at the shangri-la level. i will say that the staff wasnt fully fluent in english, which is what that is in a foreign country.

We were upgraded as part of being a member of Shangri-la circle. Room was enormous & exceptionally clean! Buffet at Cafe Zen had great variety, plenty of seafood & wine was flowing !!! We have visited Cafe Zen buffet a couple of times, each time is slightly different but well presented throughout. All staff were attentative in particular Mia Mo would ensured we were looked after for our birthday celebrations!!! 🥰 The buffet restaurant is well worth visiting even if you are not staying at the hotel !! Concierge was fabulous and very helpful as well as the reception staff Issac ! Thank you Shangri-la 😍