The Kala Samui

The villas are very close to each other. Privacy is a problem. For 2 days there were no vodka and rum for cocktails

Our flights arrived at 8pm at night and we had organised with the hotel for pick up and someone was waiting with our names on display which was pleasant after a long flight. We were greeted with friendly staff upon checkin which was quick and easy and we were in our room in no time. The room was clean and smelled great. As we were tired from the flight we decided to go straight to sleep. The bed was extremely firm which lead to a poor nights sleep for the duration of the stay, however my husband didn't mind the firmness. In the morning, we took a step on our balcony and the view was amazing. We had an ocean view and you could even see Chaweng across the waters. We went to breakfast (which was included in our stay) and it was order off the menu instead of a buffet (which I'm used to at other hotels) but it was great as the food we ordered every morning was yummy and good serving sizes. I found the staff to be friendly but they weren't always attentive and found sometimes you were waiting a while to attempt to get staffs attention which even included trying to get a drink at an empty bar. There was no beach at the hotel, as it was more cliffside but they did have a jetty and offered free snorkel gear and kayaking for guests. We only did snorkelling but the gear was old and filled up with water which was disappointing. The hotel was beautiful but also a little run down. It has so much potential to be an amazing hotel if money was put into maintenance and training for staff.

we had the Presidential Suite, was nice and private. The biggest problem was the STEPS.. also a bit far from the main town, hard to get some snacks if you wanted. down town would be a better option.

It’s heyday is past and is getting tired around the edges. Chipped,broken and missing tiles around the pool,worn beach towels,etc nice views from this hillside position but no good if you are elderly or have very young ones because of the number of steps to reach your room,go to the sea,go to the restaurant,etc no beach but you can swim to one 100m away. Snorkeling not brilliant and light electric shocks from very small jellyfish

The hotel was great. We would return if we have a chance.

This place was amazing. The staff was wonderful. They even upgraded us for free. Only thing was for breakfast we did wait 1hr 30min to get served. The waitress was solo, felt a little bad for her because she was busy. But she was still polite & we were patient.

friendly staff, beautiful views, hidden, perfect to relax at the pool or on the lower deck! breakfast ist from 6:30 am to 6 pm! alacart wow! nice, authentic and clean but simple rooms.

The hotel's architecture is stunning, with multiple views afforded over cascading levels. The room was large and comfortable and service impeccable. Breakfast was terrific with a large choice, even for 6 days, and a la carte delicious too. There is no beach but we loved sitting on the deck and watch the waves crash over the rocks. We would return.

We were on a Romantic Vacation and decided to splurge on the Presidential Suite for our three remote days at the Kala. The Pics are Beautiful ( OLD) when we checked in we were told our room was already occupied. How can that be there is a calendar and only one presidential suite. oh we ae sorry we have you in this room ( the absolute smallest villa on property was left.so what happened is they wanted to sell the expensive rooms twice. but not give the refund. we were told they would Comp. many things for us and then at the end of the stay would not let us leave till we paid for everything. I was also told they would contact orbitz for refund, but again never happened.So I had to call orbitz and we are still waiting on the answer. will actually have to get credit card company involved. as for the property run down but beautiful. very far from everything though and cars are very expensive to take. especially compared to most other places. maybe return to koh samui but will NEVER return to the Kala. 2 other couples were ending their stay early. and one family was also stuck because of prepay. DO not stay here.

I stayed to this hotel for one week unfortunately does not have a beach , and when u want to go to ur room u have to go to lots of stairs because its on the rock , the view was ok , the food and breakfast was great and when we stayed all of the food and drink was 30% off which is pretty good , its is alitter bit far from the center around 30 min by taxi ,