Holiday Inn Rugby/ Northampton M1, Jct 18 by IHG

We enjoyed our two night stay, the food was good and their were main meals and lighter bites to choose from, the breakfast was excellant. My daughter enjoyed the pool. The room was clean and sufficient for us.

It was quiet area, but the property feels run down in places. Our room was poorly maintained on the walls, paint was peeling and chipped. Air con didn’t work, the 3rd bed for the child was tiny, small and thin mattress. Double bed was small. Food options were good, but staff were clueless, disorganised and rude

Food / Drink /Bar area good, good friendly service. Bedroom not so good, not enough noise dampening from other rooms, doors banging, TVs etc

Check in guy was great and helpful.

Very child friendly hotel. Leisure centre was quiet and the pool was warm. Staff were friendly and welcoming.

Pleasant staff, comfortable bed, a good night's sleep.

Booked via Expedia and within 5 minutes we had a phone call from the hotel saying they’d overbooked the room. Rubbish experience sadly!

The bar tender was simply rude! No manners whatsoever. I requested a change of glass, and he thought I was being petty. Not as if the drink was free! Happy to discuss his level of service with management. Will not be staying here again, simply because of the bar tender.

Welcoming, quiet and comfortable

We booked specifically for air conditioning in the rooms after looking at different hotels. To arrive and find out air-conditioning in rooms was not working and they had put a fan in circulating hot air. If this had not been the only reason we chose the hotel then I would have been happy.