Clarion Inn New London - Mystic

Mych better that the 1st place i stayed and breakfast was pretty good

I must say the mngmt team was outstanding, very pleasant and kind. The facility was very under staffed. The room was clean appearance wise, but the room smelled of steal cigarette smoke and the shower head was coming from the wall. The parking lot in the back appeared to have abandoned vehicles. The most alarming is that the facility was in lack of security, which was a very big concern of mine. The building I stayed in, the entrance door was broken and could not be secured. This led to anybody walking around the building. Very unsettling. There were transients walking the grounds and also inside corridors of the building I was staying in. I ran into a woman who was living by far an undesirable life, who was homeless, pulling “tricks” for money, while reporting to men who were staying at this location. So sad. I went on to buying her something to eat from the hotel restaurant, giving her $20 and also charging her dead phone at the front desk, because of the Christian I am. The owners of this facility must be aware of this as I was only there one night and seeing this all take place. Overall this was a very unsafe facility and many illegal thing taking place here. I would not suggest any families with children stay at this location. As I am going to inform the police, now that I left this location, all that I saw.

Convenient. Quiet.

We reserved a 2-Queen room but was given a King bed room. There was horrible pot smoke odor in hallway just 10 doors down from front desk. Security side door was propped open with a rock late at night. Ice machine had filthy paper towels in it and was not working. Room was cramped with a full size fridge, sink, oven, dishwasher. Maybe that would be great for a traveling tradesman but we were there one night while in vacation. Breakfast was horrible as well. We DID NOT enjoy our stay at Regency Inn & Suites!

We had a great time

The staff was very nice and helpful There is a lot of parking spots The breakfast was nice and have a staff there always taking care that nothing miss and all is clean Easy access to the 95 Recommend and return for sure

The black mold was upsetting

Dont stay there! Its awful! Unfriendly staff! NO INTERNET SERVICE! YOU CAN ONLY USE THEIR WIFI! We were unable to get or make calls unless outside of the hotel, only the back of hotel, no services at all out front! I questioned the staff and was sold their internet was encrypted so that why you get no service, to please use the wifi, which isn't secure, only locked for customers. We requested 2 queens, got a room with double beds. When they cleaned the room they turn off the refrigerator, which may be normal, but we were never told to turn it on, the knob is in the back which we couldn't locate, not realizing it was off because it was cool when we checked in, we lost food and drinks that we put in the fridge. I spoke to several staff members about the no cell service, i was told, your cell data may work on the other side of building, offered to move our room, relocate us, our you kidding me? It was so bad we had to leave the hotel, i paid for 2 nights, they refused to give me a refund for the second night! Worst hotel experience ever! Hotels.com did fight for me and my refund, which was fantastic, but they were also refused to give a refund to me.

I absolutely love Regency Inn and suites! The room is great! Service is great! All the staff have been amazing! The on-site Indian restaurant is absolutely delicious! If you have the pleasure of meeting the amazing chef, she is so wonderful! I have been so happy with my stay here. And breakfast is great! I would recommend Regency to everyone!

Do not stay here if you value your own and/or family's health & stafety. I booked this hotel last night while driving late at night. The room matches the pictures, the issue is what the pictures cannot show. My husband & I carried our sleeping children to the room. The room had the strongest mold smell I have ever experienced in my life. It was also easily 90F and just had a heaviness to the air. Vwe turned on the AC only to seem to have the air get a worse smell. It took our breath away. My husband noticed hairs on the bed, albeit longer hairs. We knew this was a two star hotel however the room wasn't fit for anyone to stay. It was so bad we carried our children back to the car and drove home. We feared what rashes or respiratory issues we all could get. The front desk offered another room however the condition of the hotel offered no hope any room would be better. This place needs a visit/review by state and local authorities perhaps with that it may come up to code. The place isn't fit for anyone to stay. The room was in the 400s upstairs zone.