Hilton Garden Inn Oklahoma City North Quail Springs

I booked a room with two queen beds and got only a king so had to share a bed

I changed things up from my normal hotel because this was closer to my work. I checked in online the day before my stay, it told me I was good to proceed straight to my room, gave me a digital key. My flight was delayed so I didn't get to the hotel until 1am , and I waited for 5 minutes at the front desk for help (I also like a real keycard in case my phone is dead). I was exhausted so I gave up and went to my room after no one showed up to help. Got in to the room no problem. Next morning at 8am, manager plus someone else banged on my door to see if I was in there because I wasn't all the way checked in... So bizarre (and frankly upsetting because I'm sure they saw when I opened my room in their system, and they knocked without even giving me 8 hours of peace). The majority of the front desk staff have been nice. However I had an issue with my toilet running all night and lights being out, the front desk guy that helped me gave me some attitude about wanting it fixed. They did get it fixed same day though. The room is clean, however it's clear the hotel is a little older. The rooms are just *aged*. The towels are really not soft, borderline hard. The couch cushions are super squished and saggy. And the sound proofing between rooms is non existent.

Clean rooms and friendly staff

Nice place

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4/5. I’ve stayed here several times over the years, but they must’ve sprayed since I stayed here last. Would have rated 5/5 except I prefer my cockroaches alive on the bathroom floor in the morning when I wake up, not on their back in the throes of death, flicking its legs ever so softly and ever slower until….eternal rest. RIP, and also, good morning! ☕️ 🪳 ☀️ I did take a pic and considered posting, but I’ll spare you. Always…wait, no…Usually, this is a clean place to stay with decent grub and amenities. But this place is about 5 years overdue for a much-needed facelift/renovation. Do better, HGI.

The hostess, Tarana, was very nice and hospitable. The hotel was very quiet during the day and night, even though there was a competition going on that weekend and housed alot of teens. It was very quiet. But the most impressive was the cleanliness of the room. As soon as I got into my room, I attempted to do a second cleaning of the room before unpacking. The room was absolutely spotless, even in the bathroom. The microwave and refrigerator was spotless. It was very close to plenty of restaurants, as well, within walking distance. I was very impressed with this hotel! We will definitely be staying again!

The ice machine didn’t work. The computers didn’t work at breakfast. A bright light to light up the building was right outside my window so you couldn’t get the room dark. My trip was cut short so when I told the front desk they said “Don’t tell me, tell Expedia”.