Towneplace Suites by Marriott Arundel Mills

Nice place. Great location. Nice staff.

The room was clean and quiet. Very comfortable.

Don't know didn't go to gym

This place is walking distances from the Casino and the mall my family enjoyed that part

EVERYTHING WAS GREAT

Kind staff, clean room. Snacks and drinks were a bit pricey. The pool was out of service, we would've loved to use it!

Toilet didn’t work in the first room. Gave us another room, kitchens sink barely worked and no hot water for the shower.

Disappointing Stay at TownePlace Suites Arundel Mills – Would Not Recommend I stayed at TownePlace Suites by Marriott in Arundel Mills, Hanover MD for one week, and unfortunately, it was a regrettable experience from start to finish. The hotel is clearly outdated and in desperate need of remodeling. The carpets throughout the property were visibly dirty and gave off a musty odor—definitely not what you’d expect from a Marriott-branded property. Housekeeping was inconsistent at best, only servicing rooms every other day, and even then, the cleaning was superficial. Trash wasn’t emptied, surfaces weren’t wiped down properly, and fresh linens were hit or miss. The most frustrating part of my stay was the complete lack of responsiveness from the general manager, Shariff. I left multiple messages requesting a call back and even visited the front desk several times hoping to speak with him directly. He was never available, and I never received any follow-up. This level of disregard for guest concerns is unacceptable. Overall, the service was poor, the facilities were neglected, and management was nowhere to be found. I would strongly advise others to look elsewhere. There are plenty of other hotels in the area that actually value their guests. I regret every day of my stay and will not be returning.

The property was good. Location was great. I was there for a 3 day stay to see a Yankee game and explore the area. I loved that the Casino and mall was prettty much a 5 minute drive away. The housekeeping staff was very friendly and accommodating but I found the front desk staff to be very dry. I asked about what else was in the area and was basically told “I don’t go out much” instead of at least referring me to one of the guide books which I found later in the lobby. Overall I had a nice stay but the front desk staff need to be a little more hospitable.

It was amazing, home away from home