Towneplace Suites by Marriott Arundel Mills

Would not stay there again

Towne Suites is a disservice to the Marriott brand. Housekeeping requires an overhaul. I understand that room cleaning is done at two days intervals. When I returned to the hotel from work on the second day, my room wasn't made up and i expressed my displeasure at the reception desk. When I returned from work on the third day, I was shocked to see that my room was not made up. Having worked for multinational companies, I have traveled extensively and stayed in several hotels but I have never seen or experienced anything near what I saw at ToThe response from the female supervisor, who appears to be senior to Mr. Mohammed at the reception was shocking and disappointing. She coldly told me that my room is not scheduled for cleaning - thiscis the third day. Facilities may require an upgrade but keeping the existing assets clean and well maintained will

Very clean. Bed very comfortable.

Nice

The outside was very attractive and inviting. The inside needed a total rehab. We had to move from one room to another because the sheets were dirty and it smelled. The second room was better but the tub had permanent stains. The service was marginal. There were not enough blankets for three beds and they did not bri g more bathroom tissue unless asked and then hours later. The staff seemed u Cari g to the complaints and had not documented that we switched rooms on the first night. Unacceptable as a woke. Would not stay again.

Staff was great

Quiet, clean and very friendly staff. Will definitely stay again.

I couldn’t take a shower…. No cold water…. Tv did not work toilet was stopped up.

Great atmosphere

I enjoy everything.Keep up the good service.Thank you