Daytona Beach Resort

The Parking was a large issue. Finding a place to safely park. they need someone there to guide the parking. people would park and take up 2 parking spaces. they have a parking garage but it is not usable, so they were making use of an empty lot. however persons were parking blocking entrances or taking up 2 spaces.

Terrible customer service , bad attitude

The rooms are not worth the payment we’re charged. The floors are stained and the beds didn’t feel like pillow tops mattresses. I’m tired of paying for crap. They didn’t give enough towels for our family, so I walked down to the front desk to get more. She told me I had to bring down the dirty ones before she can give me more. I’m up on the 12th floor🙄. There was crap on the balcony I’m guessing they didn’t have time to clean before we paid for the room. The AC in the living room area did cool the room at all. I won’t stay there again. You would think it would be better for a resort but it wasn’t at all. Very disappointed!!!

This was my first time at this property, and it was a dump. The staff was not very friendly, the lobby was not the best and the room was absolutely the worst. The bed was a slab very hard and under was dirty. We did not have wash cloths in our room and the towels were very dirty. I went to speak with the front desk and the person helping me was not very understanding and tried to talk down to me (which was not happening). I stayed one night to not lose my money and will never stay again.

Parking was very limited. Parking garage was not open.

Well pictures are deceiving ! Thought it would be a nice resort turns out to be something out of the 70’s parking garage structure unsafe to park in so we got an outside gravel lot Hairs all over room and just weird nasty vibe

We checked in and were informed that because engineers found a structural issue with the parking garage we couldn’t park on site they had a lot about 1/2 mile down the road. No biggy safety first. But then my husband pointed out that our room was a few floors above the parking garage which was concerning since they are telling us there is a structural issue. We noticed today when we were swimming this morning that there are several industrial jacks on each side of the building where the parking garage and rooms are helping hold up and or stabilize the building! Um we are born and raised in Florida we are more than aware of what took place in Miami this past year at surfside, how can you allow people to stay here?! Then when my husband was checking out a woman was checking in and informed she could not stay in the room she booked they were sending her down the road because engineers found structural damage!!! Like how did you let us and our kids and all these other families stay all weekend!!! Beyond how unbelievably disturbing this is the hotel itself is so run down and our room was dated and dirty. We wont be coming back to this hotel we will go back to the cove in Ormond where we are always happy and safe!

You could walk out of the hotel and be on the beach.

Lots of extra charges. Room didn’t match as presented. Beach access was great. Parking was not good. The lot filled Saturday night. No where to park.

The room I booked was not what I expected. Asked for a ocean view and had a view of the garage. But we made it work. Woke up the next morning to roaches looking at the view as well.