Playa Tortuga Hotel Beach And Resort

The view and the pool is beautiful. Staff didn't see too friendly. The first night, we were trying to rest up at 8 PM. Next door, a man was renovating and scraping away with a screeching sounds. My husband told him to stop and he still continue. We called the front desk and they said they will tell him to stop, he didn't. By 9 PM, my husband came out and broke out in broken English and firmly told him to stop making the scraping and screeching sounds. I would not book at this hotel again.

This was a rundown hotel. No wifi. Dirty rooms and very smelly. Then to make it worse, there is a sign that says don't swim where there are buoy's. There were none and I swam. There was a ROCK WALL under the water and I had a very serious accident. The staff said i was the THIRD person that happened to recently and that the buoy goes out to see. They said they would replace it but never did. When I checked in, I was given the instructions for dinner as we had all inclusive. I was told only the adults get certain foods but we paid all inclusive for 4. On the second day the manager apologized and said that was an error but the night before we did not have enough food for our family. The staff were super nice and tried to help us in many ways. And they did. But the grounds are not kept up and the pool is dirty. What can the nice staff do with such conditions. I felt terrible for that. The light switches were filthy and the floors dirty and stained. We got bites from bed bugs. The pool is murky every day despite a nice man trying to clean it out each morning. There are no tours but the staff did go out of their way to help us arrange a boat tour and taxi to town. This hotel is very rundown and very dangerous. The only thing that stood out as good was the nice manager, the great front desk staff, the restaurant server and bartender were also very kind as were the two ladies who helped to clean up my face. But I would not stay here.

Front desk lady hates her job and it shows.

Hidden gem,close to everything but just far enough away. Great bed,cold AC,hot shower.breakfast was included and was great.staff was friendly and helpful.when I return to Bocas this is where I will stay

The staff was friendly and helpful. In fact, during my check-in, the hotel staff caught that I had already paid for my entire stay. It was nice to avoid dealing with paperwork if this had been charged incorrectly. I loved the free breakfast as they always had a variety of different foods. And the breakfast was good. Most importantly, breakfast was available early and late mornings to accommodate different schedules. I also enjoyed the short walk on the pier to the outdoor restaurant area. It's relaxing to watch the waves and view. The hotel also had several pools that appeared clean and inviting although I didn't jump in. Here's another plus, each room had 2 chairs on the patio. It was nice sitting out either early morning or late evening just to hear the waves lapping. Kudos to the team because there are room numbers outside each room visible from the outside. Numbers on the outside will keep you from entering the wrong room! Although the room I was in could've used some updating, I'd stay here again. Why? The rooms were clean, comfortable, and the staff was excellent! The hotel is close enough to walk to downtown. However, I believe most of us just hailed a taxi or van. Hope your stay here is also enjoyable.

The hosts were amiable and attentive. The hotel structure is aged and needs upgrading but is up-kept. Masks were compulsory in the breakfast area. Breakfast had a good variety: fruit, cereal, traditional dishes, cheese, tea, coffee, juices. The pools were relatively clean. The beach was nice to walk on but unsuitable for swimming due to the restaurant structure. The environment was family friendly. There was not additional entertainment, such as music for dancing, shows, games, etc. Taxi cost $2 per person to travel to and from the hotel.

Staff was very accommodating. Place looks clean and well maintained.

Comfortable rooms with good WiFi, beds, AC. Pool was small but nice. Free breakfast was mediocre at best. Taxi ride to everything became very expensive. Recommend staying closer to Bocas town.

Wonderful place to stay, the pool is incredible!

We enjoyed our time here to food was good and they were cleaning all day and our AC worked very very well.